Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Our Merchant Services team is responsible for ensuring our restaurant and retail partners have a seamless onboarding, menu, and photo experience. As Wolt grows, our Merchant Services Engine must grow with it. You will master core Merchant Services functions, including onboarding partners and managing cross-functional partners in the German market. You will interact with partners, welcome them to Wolt, and ensure their experience is seamless and sets them up for success.

Responsibilities

Communicate with various teams within the organisation to coordinate a seamless merchant onboarding and service experience
Inform partners about processes and procedures via form, email and phone, mostly in German language
Monitor processes and track progress through Monday.com and other Wolt software
Learn and master our systems, tools and processes

Requirements

You have a positive attitude and an entrepreneurial spirit
You are a problem solver - you enjoy identifying problems and developing creative approaches to solving challenges
You are customer-centric - you have a customer-centric mentality and are able to work with people of different technical levels
You have one or more years of experience in sales, support or account management
You are able to set goals and achieve them
You are organised, meticulous and have impeccable communication skills
You work well in independent and diverse team environments
You are ready for a challenge and feel comfortable as a team player
You speak fluent German and English (at least C1) - any other language is a plus

Skills

Communication skills
Problem-solving
Customer-centric mentality
Sales
Support
Account Management
Goal setting
Organization
Meticulousness
Teamwork
Entrepreneurial spirit

Location

Germany

Work Type

Full-time
Flexible working hours

Experience Level

1+ years of experience in sales, support or account management

Salary/Compensations

Attractive salary

Benefits

Discount on Wolt orders
Public transport allowance
Wellness allowance (Urban Sports Club)
Weekly (virtual) all-hands meetings and regular team events
30 days paid holiday

About the Company

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world.
In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way.
So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Equal Opportunity

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.