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About the Role
We are seeking a Change Communications & Engagement Manager to play a key role in delivering strategic transformation initiatives across complex client environments. This role is heavily focused on change management, helping organisations navigate change through clear messaging, stakeholder engagement, training and effective adoption strategies.
Responsibilities
- Lead communication and engagement workstreams across transformation and AI-enabled change programmes, ensuring stakeholders remain informed, aligned, and engaged throughout delivery.
- Develop and execute strategic adoption plans, leadership messaging, employee engagement campaigns, and change narratives tailored to multiple audiences.
- Facilitate stakeholder engagement activities including workshops, leadership briefings, town halls, and feedback sessions to support successful adoption and business readiness.
- Partner with consulting and delivery teams to assess organisational impacts, identify change risks, and implement communication strategies that improve adoption outcomes.
- Support client relationship development by contributing to proposals, thought leadership, and broader commercial or business development activities where appropriate.
Requirements
- Proven experience delivering communications and engagement activities within change management, transformation, or AI implementation programmes.
- Strong understanding of change management principles, stakeholder engagement strategies, and organisational change methodologies.
- Previous consulting experience with the ability to manage stakeholders across complex organisational environments.
- Exceptional written, verbal, and presentation communication skills, with experience creating engaging and audience-focused content.
- Ability to balance strategic thinking with hands-on delivery in fast-paced, client-facing environments.
- Commercial experience supporting client growth, proposals, account development, or business development initiatives.
Skills
- Change management
- Stakeholder engagement
- Communication strategies
- AI implementation
- Digital transformation
- Training design
- Financial services
- Customer experience
- Emerging technology communications
- Digital workplace transformation
- Agile delivery
- Product-led organisations
Location
- London
Work Type
- Hybrid
- Permanent
Experience Level
- Consulting experience
- Senior stakeholder management
Education Level
- Certification in change management, communications, or related disciplines.
Benefits
- Discretionary bonus
- Competitive pension
- Health insurance
- Life insurance
- Critical illness cover
- Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders
- Maternity, adoption, shared parental leave
- Paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement
- 8 complimentary backup care sessions for emergency childcare or elder care
- 5 weeks of annual leave with the option to buy or sell holiday days
- Minimum 40 Hours of Training Annually
- Business Coach assigned from Day One
- Convenient online GP services
- Gympass (Wellhub)
- Travel insurance
- Tastecard
- Season ticket loans
- Cycle to Work
- Dental insurance
About the Company
- Deliver high-impact technology solutions for Tier 1 financial institutions
- Work in a collaborative, flat, and entrepreneurial consulting culture
- Access continuous learning, training, and industry certifications
- Be part of a team shaping the future of digital financial services
- Help shape the future of digital transformation across FS & Energy.
Equal Opportunity
- We’re committed to a barrier-free, inclusive recruitment process. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We welcome applicants from all backgrounds. At Capco, we value the difference you make, and the differences that make you. Our #BeYourselfAtWork culture champions diversity, equity and inclusivity, and we bring a collaborative mindset to our partnerships with clients and colleagues. #BeYourselfAtWork is the cornerstone of our success and a value that our employees live and breathe every day.