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About the Role
In this role, you will systematically qualify leads through brief phone calls, identify potential needs, and schedule follow-up appointments for the sales process. You will also maintain the CRM system by documenting call details for seamless traceability.
Responsibilities
- Qualify leads through systematic conversations (approx. 7-15 minutes) using a conversation guide.
- Identify potentials and check if our offers or those of our cross-selling partners are suitable for the individual.
- Schedule follow-up appointments for the next step in the sales process when there is a good fit.
- Work in the CRM system, document relevant conversation content, and ensure complete traceability.
- Collaborate closely within the team, provide input for further development, and grow with your tasks.
Requirements
- Enjoyment of phone calls and actively helping people – friendliness, empathy, and a professional tone are natural for you.
- Patience and strong communication skills, especially when talking to older or care-dependent individuals – you treat everyone with respect and on equal terms.
- High concentration and focus – you remain attentive and motivated even with a large number of similar tasks.
- Openness to change and enjoyment of developing processes further within the team.
- Very good German language skills in speaking and writing (min. C1) – other languages are an advantage but not a requirement.
- Initial experience in telephone customer contact, sales, or call centers is helpful – but your willingness to learn and your phone presence are crucial.
Skills
- Communication
- Empathy
- Professionalism
- Patience
- Concentration
- Teamwork
- CRM systems
- Sales
Location
- Germany
Work Type
- Full-time
- Hybrid
- Remote
Experience Level
- Entry-level
- Some experience helpful
Education Level
- C1 German proficiency
Salary/Compensations
- €3,000 gross per month
- Up to €1,000 commission per month
Benefits
- Deutschlandticket
- JobRad (after probation period)
- Urban Sports Club membership
- Workation possibility (after probation period)
- Corporate Benefits
- HORNBACH employee stock program
- Modern office
- Free snacks and drinks
- Large kitchen
- Regular team events
- Permanent contract
About the Company
- Seniovo GmbH is part of the HORNBACH Group.
- Seniovo transforms living spaces into safe, comfortable, and barrier-free environments.
- We are a team of visionaries dedicated to the well-being and independence of people with limited mobility.
- Working at Seniovo means being part of a team characterized by respect, collaboration, and a shared drive to make a positive difference.
- We offer a platform for creative and ambitious talents to apply their skills in an environment that prioritizes innovation and human well-being.