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About the Role

We are seeking a skilled and passionate Senior Business Analyst to contribute to building our communications capability within the SNAPP peer review system. This role emphasizes a user-centric approach and involves leveraging analysis tools to inform decisions that align with business objectives and user needs. You will collaborate with a cross-functional agile delivery team and business stakeholders to understand complex business problems, define work, and identify key opportunities within a diverse and inclusive team environment.

Responsibilities

Work with stakeholders to understand goals and vision, and identify business needs through strong business insight.
Orchestrate collaboration within the team and externally with business stakeholders while balancing competing priorities.
Communicate requirements alignment to the development team using clear storytelling techniques.
Collaborate and provide business analysis support to the product manager, business sponsors, SMEs, and the team during development.
Unearth root causes of pain points and validate business opportunities and problems using data analytics and quantitative analysis.
Prioritize competing demands and obtain buy-in from stakeholders.
Map, analyze, and validate information flows within a complex organizational setting and contribute to process and system design improvements.
Plan, organize, and lead workshops that generate ideas and resolve problems.
Champion business analysis best practices and principles within the BA community.
Challenge and influence decisions, focusing on customer and business value.
Monitor, track, and communicate progress and issues relating to the project using project management practices.
Capture information in team Jira and ensure it is kept up to date.
Develop an understanding of the technology stack, system capabilities, and data landscape to support effective solution delivery.
Engage in and/or facilitate ceremonies such as daily stand-ups, planning, prioritization, steering sessions, story kick-offs, collaborative analysis and design workshops, showcases, and retrospectives.
Work with stakeholders to understand, analyze, and scope new work.
Support team members in problem-solving activities to remove blockers and complete agreed-upon work.

Requirements

Ability to quickly gain context of the product and user space and its fit into the bigger picture of the programme landscape.
Proactive, self-driven, makes oneself useful, pulls information, and doesn't wait to be asked; seeks advice when unsure.
Enjoys working in a collaborative team with collective responsibility for the product.
Demonstrated experience working successfully with teams to deliver software in an agile manner.
Demonstrated experience in facilitating groups to achieve defined goals and outcomes using various facilitation tools and techniques.
Excellent communication skills and ability to articulate concepts and ideas from technical and functional business perspectives effectively.
Proven experience in managing and resolving conflict with stakeholders.
Ability to use available data to inform decisions and build better products.
Strong focus on high-quality customer experience and sustainable solutions.
Proactively identifies pain points and openly addresses any form of gaps.
Outstanding analytical ability to solve complex problems.
Experience working in a dynamic and collaborative environment.
Uses drive, creativity, and initiative to move the team forward.
Experience in driving continuous improvement and innovation across teams.
Intellectually curious and motivated, constantly looking for more context.
Good command of English is essential.
Collaboration is vital in day-to-day work.

Skills

Business Analysis
Agile Methodologies
Data Analytics
Quantitative Analysis
Process Improvement
System Design
Workshop Facilitation
Stakeholder Management
Conflict Resolution
Communication
Storytelling
Jira
Project Management Practices
User Experience
XP
Kanban
Continuous Delivery

Location

London, UK

Work Type

Full-time
Contract

Experience Level

Senior
Maternity Leave cover

About the Company

Springer Nature is a leading global publisher of research, known for its extensive journal and book publications and pioneering open research practices.
The company provides technology-enabled products, platforms, and services to support researchers, health professionals, and educators.
SN Digital is a technology division with 230 people across multiple global locations, working in collaborative, multi-disciplinary delivery teams to develop digital products and services.
SN Digital fosters a collaborative, friendly culture that encourages personal and professional growth.
The company builds software incrementally, iteratively, and continuously, with a flavor of agile influenced by XP and Kanban.
Work delivers value to both the business and customers, with cross-discipline teams including business analysts, UX, developers, engineers, and platform engineers.
The company generally follows a mix of agile and lean practices with a philosophy towards continuous delivery.
Springer Nature's mission is to be part of progress, emphasizing inclusion of people, perspectives, and ideas.

Equal Opportunity

We are intentionally looking to create teams that are diverse and inclusive.
Diversity is the mix of culture, background, experience and personality that we all bring; inclusion is getting the mix to work better together.
We want every team member to contribute to our shared goals while respecting each other's skills, knowledge and needs.
At Springer Nature, our mission is to be part of progress – and that begins with inclusion: of people, perspectives, and ideas.
We believe that diverse perspectives drive progress, and we are committed to creating an environment where people and ideas can flourish.
If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.
Find out more about our DEI work here https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion