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About the Role

We are seeking a visionary and accomplished Senior Business Consultant to shape the future of our Consultancy solutions. This high-profile role offers the opportunity to act as a trusted leader and mentor, guiding clients and the internal team towards success. Your industry expertise and leadership style will drive impactful business outcomes, while your commitment to a people-first approach will foster a culture of empowerment and growth.

Responsibilities

Lead teams of cross-functional skill sets to create coherent answers to client questions through high-quality outputs.
Understand and solve complex problems for clients within an ever-changing digital landscape.
Listen to client challenges and use client knowledge to spot opportunities for additional support.
Use advanced communication skills to rapidly unpick client problems and identify support needs in ambiguous situations.
Lead cross-functional engagements, serving as the primary point of contact for senior client stakeholders.
Build and nurture strong, trusted relationships with clients, understanding their business challenges and objectives.
Proactively identify and pursue opportunities to expand existing client relationships and generate new business.
Lead, mentor, and coach junior consultants, fostering a collaborative and high-performing environment.
Inspire and empower team members to take ownership, develop skills, and reach their full potential.
Promote knowledge sharing and best practices across the team and wider organization.
Leverage expertise in e-Commerce and specialist sector knowledge to provide strategic guidance and solutions.
Conduct thorough business analysis, identifying pain points, opportunities, and areas for improvement.
Develop and present compelling proposals, roadmaps, and presentations that clearly articulate value propositions and solutions.
Support the delivery function with business insights to keep the business and team focused on outcomes.
Proactively identify and implement process improvements to enhance team efficiency, output quality, and client satisfaction.
Stay abreast of industry trends, emerging technologies, and best practices, incorporating relevant learnings into your work.
Contribute to the development and refinement of internal methodologies, frameworks, and tools.

Requirements

Strong consultancy background or acted as a Senior Business Leader with in-depth specialist sector knowledge across a minimum of 1-2 areas (ideal sectors include retail, FMCG/CPG, B2B, automotive).
Extensive experience in management or consultancy roles within the e-Commerce domain.
In-depth specialist sector knowledge in at least 1-2 areas, ideally including retail, FMCG/CPG, B2B, or automotive.
Strong understanding of digital ecosystems and technologies, including e-commerce platforms, CMS, PIM, and agile software delivery methodologies.
Proven leadership skills with the ability to effectively lead and motivate cross-functional teams.
Exceptional relationship-building and networking skills, with a knack for building rapport with senior stakeholders.
Advanced problem-solving skills, with the ability to analyse complex business problems, think laterally, and develop creative solutions.
Excellent communication and presentation skills, with the ability to articulate complex ideas clearly and concisely to both technical and non-technical audiences.
Passion for client success and a commitment to exceeding expectations.
Willingness to travel to client sites within the UK and potentially within the EU.

Skills

Commerce ecosystems and technologies
E-commerce platforms (e.g., Salesforce Commerce Cloud, CMS, PIM)
Software delivery methodology (e.g., agile)
Business analysis
Strategic consulting
Client engagement
Relationship management
Team leadership
Mentoring
Coaching
Communication
Problem-solving
Presentation

Location

London
Hybrid

Work Type

Perm
Hybrid

Experience Level

Senior

Benefits

Opportunity to work with exciting brands
Prioritised career development
Skill growth opportunities
Empowerment to make a difference
Culture of respect
Opportunities to progress in careers

About the Company

WPP Enterprise Solutions designs, builds, and operates growth systems for businesses, leading clients in business transformation and marketing modernization.
Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work in a unified global operating unit across 40+ markets.
We partner with leading technology providers including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as AI innovators.
VML, part of WPP, supports WPP Enterprise Solutions by helping brands activate transformation through creativity and experience.
WPP is the trusted growth partner for the world’s leading brands, using exceptional talent, trusted data and intelligence, and world-class partnerships via our agentic marketing platform, WPP Open, to help clients navigate change, capture opportunity, and deliver transformational growth.

Equal Opportunity

WPP (VML/WPP Enterprise Solutions) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics.
We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.