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About the Role

This role requires deep technical knowledge in the US Casualty market, with a focus on mastering complex US jurisdictions, navigating high-value exposures, and acting as a technical referral point. The ideal candidate will have the ambition to formally lead and develop a high-performing team, even without a formal management title.

Responsibilities

• Managing the technical team, including performance reviews and goal setting.
• Recruiting new employees, including interviewing, providing feedback, and onboarding.
• Producing slips and endorsements.
• Checking processing transactions and transmission of processing documentation.
• Technical account allocation.
• Completing quarterly file reviews, including QA checks, score communication, and action point follow-up.
• Handling, reviewing, and processing bdx for Binders and Lineslips.
• Ensuring Middle Office processes and procedures are followed by the team.
• Communicating Whitespace enhancements and analyzing the impact of changes.
• Pulling and distributing outstanding work reports (quotes, endorsements, subjectivities).
• Running CC / EOC reports to ensure alignment with agreed KPIs.
• Running bad debt and outstanding premium reports for payment deadlines.
• Testing new systems.
• Maintaining the e-filing system for accounts.
• Ensuring the MRC template is compliant with regulatory changes.
• Participating in the internal MRC Wordings Committee to provide input on proposed amendments.
• Agreeing Whitespace and internal review sign-offs for the team and new members.
• Creating and maintaining a BOR tracker for agreed internal processes.
• Collaborating with MD / Team Leads on annual / monthly budgets.
• Building rapport with the Offshore Processing team and running weekly meetings.
• Attending client meetings where applicable.
• Managing the KYC refresh process for the team.
• Coordinating with Bermuda processing to ensure alignment on brokerage allocations.

Requirements

• Excellent technical US Casualty knowledge, including understanding of various types of wordings.
• Good communication skills.
• Data analysis abilities and reporting.
• Experience managing the end-to-end operational technical process from slip preparation; invoicing; bdx management; premium collection; outstanding monies.
• Ability to work to deadlines.
• Ability to manage and co-ordinate individuals.
• Ability to build relationships across broking, operations, and compliance teams.
• Act as the team’s technical expert for complex risks and processing issues.
• Provide advice, training, and guidance to others in the team.
• Experience with system testing, upgrades, and process improvement is helpful.

Skills

• US Casualty market knowledge
• Complex US jurisdictions
• High-value exposures
• Technical referral
• Team leadership
• Team development
• Performance review
• Goal setting
• Recruitment
• Interviewing
• Onboarding
• Slip production
• Endorsement production
• Processing transactions
• Processing documentation
• Technical account allocation
• File review
• Quality Assurance
• Binder management
• Lineslip management
• Middle Office processes
• Whitespace enhancements
• Reporting
• System testing
• e-filing
• MRC template compliance
• MRC Wordings Committee participation
• Budget management
• Client relationship management
• KYC process management
• Brokerage allocation
• Data analysis
• Communication skills
• Time management
• Team coordination
• Interpersonal skills

Location

• London

Work Type

• Hybrid
• Full time
• Permanent

Experience Level

• 5+ years mastering complex US jurisdictions
• Experience managing the end-to-end operational technical process

Salary/Compensations

• Competitive salary

Benefits

• Apprenticeships
• Study support
• Participation in annual Spotlight Awards
• Community Trust
• Sports Teams
• Office socials
• Events
• Wellbeing programs
• Fantastic discounts across many big-name businesses
• Employer pension contribution of 10% (Employee provides 5%)
• Good work-life balance
• Flexibility to suit you
• Life Assurance at X4 of base salary
• Group Income Protection
• Generous Annual Leave entitlement
• Private Medical Insurance
• Group annual bonus scheme

About the Company

• Price Forbes provides more than just a workplace, fostering skill development and knowledge within a passionate team.
• The company values its employees and celebrates diversity.
• Working at Price Forbes means being part of The Ardonagh Group, an innovative environment with opportunities for growth.
• Employees are encouraged to move between united teams and make their roles their own.
• Offices are lively and exciting, with a genuinely flexible approach to working.
• The company is a thriving, energetic business with exciting plans.

Equal Opportunity

• We are an equal opportunities Employer, dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive, bring their whole self to work, and reach their full potential.
• We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success.
• Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.