Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a key member of our team, you will manage tenant inquiries, handle lease agreements, oversee defect management, administer parking spaces, and maintain comprehensive documentation within our digital systems. This role is crucial for ensuring smooth operations and excellent tenant service.

Responsibilities

• Process tenant inquiries independently, solution-oriented, and conclusively.
• Review and structure complex issues, forwarding them to the appropriate departments.
• Handle diverse lease-related tasks, including creating certificates, processing terminations and contract changes, and providing information on existing leases.
• Record, review, document, and coordinate follow-up actions for reported defects.
• Manage the entire process of renting and administering parking spaces, from initial inquiry to ongoing data maintenance.
• Process transactions in our email and document management system.
• Maintain lease-related data and ensure complete, structured, and traceable documentation.

Requirements

• Completed commercial apprenticeship or comparable qualification.
• Ideally, initial practical experience in commercial administration or customer service.
• Maintain a friendly, committed, and solution-oriented demeanor during complaints, difficult conversations, or high workloads.
• Work in a structured, careful, and reliable manner, maintaining an overview of multiple parallel processes.
• Proficient use of MS Office and digital administration/document management systems.
• Openness to using AI-supported applications.
• Excellent command of the German language with secure and professional communication skills.

Skills

• MS Office
• Digital administration systems
• Document management systems
• AI-supported applications

Location

• Berlin

Work Type

• Mobile working
• Full-time

Experience Level

• Entry-level
• Early Career

Education Level

• Commercial apprenticeship
• Comparable qualification

Benefits

• Regular company internal events
• Employee referral program
• Assistance with apartment search
• Flexible working hours
• 30 vacation days per year
• Individual professional development opportunities
• Company supplementary health insurance
• Subsidy for company pension plan
• Subsidy for public transport ticket
• Free parking
• Corporate Benefits

About the Company

• WOHN-UNION Immobilienmanagement GmbH is a medium-sized real estate management company with many years of expertise in all aspects of real estate.
• We manage approximately 11,000 residential and commercial units as well as numerous parking facilities, primarily in the Berlin/Brandenburg region, from our Berlin location.
• Our aim is to maintain and manage properties in the best possible way, ensuring fast and uncomplicated communication between tenants and landlords, quick response times, and well-organized tenant services.
• We see ourselves as a collaborative partner for all our tenants with our competent and highly professional team.
• As a company, we want to continue to grow and develop both as a team and as individuals.
• We support you actively in your development, encourage you to contribute, and shape things together – we are open to ideas.
• Create. Maintain. Shape the future.