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About the Role

Heidi is building the future of healthcare with an AI Care Partner. This role involves developing and hardening an in-house automation engine to interact with EHR systems that lack direct API integrations, ensuring reliable data entry into patient records.

Responsibilities

• Design, build, and maintain Heidi's deterministic automation engine for interacting with EHRs that lack a native integration.
• Build UI-automation flows (accessibility-tree mapping, templated field entry, structured write-back) across web and desktop systems that reliably push data into third-party software.
• Implement patient-matching and validation logic so data lands on the correct record every time, with patient data safety as a non-negotiable constraint.
• Prototype with AI-assisted tools like Claude Code and Cursor to ship in days, then harden what works into production-grade code.
• Embed with health systems and their IT teams during live rollouts: map the real workflow on site, close the gaps, get them live.
• Engineer work queues, retries and exception handling so automations run unattended and failures are caught and explainable rather than silent.
• Harden flows against UI drift and edge cases, and decide with Product and Integrations where automation is the right route versus where a native integration should be built instead.
• Treat every automation as a product: instrument runs, measure reliability, and own the tooling and docs that let other engineers extend the engine to new EHRs.

Requirements

• Strong sense of ownership & strong problem-solving skills.
• Proof you build: a tool, a script, an automation that solved a real problem for real users. A portfolio, GitHub or demo you can walk us through beats years on a CV.
• Production experience with UI automation: Playwright, accessibility-tree frameworks like FlaUI, or an RPA platform you've since outgrown.
• Python as your primary language; C# or TypeScript alongside it is a bonus.
• Deterministic-systems instincts: queues, retries, idempotency and exception handling, and the discipline to make an automation fail loudly rather than wrongly.
• Comfort with brittle, undocumented or legacy third-party interfaces, and building reliable logic around them.
• Working fluency with LLM APIs and AI-assisted development. You've shipped something with these tools and know where the model helps and where it doesn't.
• Data & application security knowledge, with a serious appreciation for handling patient data safely.
• Comfort working directly with customers and field teams when a deployment needs eyes on the actual workflow.
• Experience automating against regulated, high-stakes systems (payments, banking, healthcare) is a strong signal, not a requirement.
• If your experience lives entirely inside a low-code studio, this probably isn't the fit. We're building the engine, not configuring one.

Skills

• UI automation
• Playwright
• Accessibility-tree frameworks
• FlaUI
• RPA platform
• Python
• C#
• TypeScript
• Deterministic systems
• Queues
• Retries
• Idempotency
• Exception handling
• LLM APIs
• AI-assisted development
• Data security
• Application security

Location

• Remote
• On-site

Work Type

• Hybrid
• Full-time

Experience Level

• Mid-level
• Senior

Benefits

• Equity from day one
• Comprehensive private medical and dental cover through Bupa
• 24/7 mental health, coaching and wellbeing support through Sonder
• £100/month Healthy Heidi’s stipend
• 26 weeks paid global parental leave for primary carers
• 18 weeks paid global parental leave for secondary carers
• £7,000 one-off fertility support payment
• £700 per year for learning & development (courses, books, memberships, conferences)
• £500 one-off home office budget
• Recharge days after major milestones
• Work from anywhere for up to 4 weeks per year
• 10 days per year clinical leave for eligible clinical roles

About the Company

• Heidi is building the future of healthcare by giving every clinician the earth's finest AI Care Partner.
• In 18 months, their clinical AI products have absorbed the administrative chaos of 73 million patient visits.
• They support over 2.5 million patient sessions a week across 190+ countries.
• Their mission is to double the world’s healthcare capacity and strengthen the human connection at its heart.
• They found product-market fit with a freemium medical scribe that clinicians love.
• They are expanding and looking for individuals who want to build something bigger than themselves.

Equal Opportunity

• Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives.
• Their strength is in their differences.
• They are proud to be an equal opportunity employer and are proud to welcome all applicants as they're committed to promoting a culture of opportunity for all.