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About the Role
As an UGG Supervisor, you will support the team to create personalized shopping experiences for customers that drive brand loyalty. You will ensure all customer questions are addressed accurately and responded to before they leave, providing exceptional service from start to finish. You will maintain and model a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions, including adhering to a dress code. You will make yourself personally available to all customers to provide exceptional service to both in-store customers and those who call on the phone. You will understand that your role extends beyond the sales floor; you will know how to operate all management functions on the cash register, handle money accurately, check inventory daily, ensure products are stocked and available for customers, and merchandise product in accordance with Visual Merchandising guidelines. In the absence of senior team members, you will support the successful operation of the store. You will open and close the store and are responsible at that point for ensuring that the store trades safely and legally, as well as delivers a high level of customer service.
Responsibilities
- Support the Store Manager and Assistant Store Manager to create a positive environment for our people and customers
- Lead store walks with senior management in the absence of Store Manager and Assistant Store Manager
- Ensure the highest level of customer service possible
- Prioritize brand and product knowledge training and share this knowledge in customer interactions
- Empower team members through communication, recognition and driving incentives
- Contribute to the team to achieve the store goals
- Multi-task in a fast-paced environment
- Respond to problem situations with professionalism
- Think critically to solve problems and approach challenges with agility
- Ensuring a high level of floor coverage
- Operate all management functions on the cash register
- Handle money accurately
- Check inventory daily
- Ensure products are stocked and available for customers
- Merchandise product in accordance with Visual Merchandising guidelines
- Open and close the store
- Ensure the store trades safely and legally
- Deliver a high level of customer service
Requirements
- Experience working in a customer facing role
- Managed a large team
- Previous Retail experience as a Supervisor or Assistant Manager
- Show pride and passion for customer service
- Effective shop floor coach
- Problem solving mindset
- Calm under pressure or when dealing with challenges
- Natural communicator who conveys the UGG and Deckers Brands vision and mission
Skills
- Customer service
- Team management
- Retail operations
- Visual merchandising
- Cash handling
- Inventory management
- Problem-solving
- Communication
Location
- Location
Work Type
- Full-Time
Experience Level
- Supervisor
- Assistant Manager
Benefits
- Generous discounts
- Community-based programs
- Global Mentorship Program
- Uniform Allowance
- 60% discount off the Deckers Brands’ (UGG, HOKA, Teva) online
- 30% instore discount
About the Company
- At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG.
- We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers’ desire.
- As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.
Equal Opportunity
- Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.