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About the Role

We are seeking a visionary and accomplished Senior Business Consultant to shape the future of our Consultancy solutions. This role involves acting as a trusted leader and mentor, guiding clients and the internal team towards success through deep industry expertise and a people-first approach.

Responsibilities

• Lead teams of cross-functional skill sets to create coherent answers to client questions through high-quality outputs.
• Understand and solve complex problems for clients within an ever-changing digital landscape.
• Listen to client challenges and use client knowledge to spot opportunities for additional client support.
• Use advanced communication skills to rapidly unpick client problems and identify support needs in unclear situations.
• Lead cross-functional engagements, serving as the primary point of contact for senior client stakeholders.
• Build and nurture strong, trusted relationships with clients, understanding their business challenges and objectives.
• Proactively identify and pursue opportunities to expand existing client relationships and generate new business.
• Lead, mentor, and coach junior consultants, fostering a collaborative and high-performing environment.
• Inspire and empower team members to take ownership, develop skills, and reach their full potential.
• Promote knowledge sharing and best practices across the team and wider organization.
• Leverage expertise in e-Commerce and specialist sector knowledge to provide strategic guidance and solutions.
• Articulately ask questions and actively listen to get to the core of the client problem.
• Bring clarity to ambiguous situations and utilize advanced problem-solving capability to analyse complex business problems.
• Conduct thorough business analysis, identifying pain points, opportunities, and areas for improvement.
• Develop and present compelling proposals, roadmaps, and presentations.
• Support the delivery function with business insights to keep the business and team focused on outcomes.
• Proactively identify and implement process improvements to enhance team efficiency, output quality, and client satisfaction.
• Stay abreast of industry trends, emerging technologies, and best practices.
• Contribute to the development and refinement of internal methodologies, frameworks, and tools.

Requirements

• Extensive experience in management or consultancy roles within the e-Commerce domain.
• In-depth specialist sector knowledge in at least 1-2 areas, ideally including retail, FMCG/CPG, B2B, or automotive.
• Strong understanding of digital ecosystems and technologies, including e-commerce platforms, CMS, PIM, and agile software delivery methodologies.
• Proven leadership skills with the ability to effectively lead and motivate cross-functional teams.
• Exceptional relationship-building and networking skills, with a knack for building rapport with senior stakeholders.
• Advanced problem-solving skills, with the ability to analyse complex business problems, think laterally, and develop creative solutions.
• Excellent communication and presentation skills, with the ability to articulate complex ideas clearly and concisely to both technical and non-technical audiences.
• Passion for client success and a commitment to exceeding expectations.
• Willingness to travel to client sites within the UK and potentially within the EU.

Skills

• Commerce ecosystems and technologies
• E-commerce platforms (e.g., Salesforce Commerce Cloud)
• CMS
• PIM
• Agile software delivery methodology
• Advanced communication skills
• Problem-solving
• Lateral thinking
• Business analysis
• Strategic consulting

Location

• London
• UK
• EU

Work Type

• Perm
• Hybrid

Experience Level

• Senior

Benefits

• Opportunity to work with exciting brands
• Career development support
• Skill growth opportunities
• Empowerment to make a difference
• Respect for individuality

About the Company

• VML is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth.
• VML is celebrated for its innovative and award-winning human-first work for clients including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's.
• In 2026, VML was named Campaign’s Global Network of the Year and ranked #2 Creative Network of the Year at Cannes Lions.
• VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore.
• VML is part of WPP, the trusted growth partner for the world's leading brands.
• Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.

Equal Opportunity

• WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics.
• We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.