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About the Role

Wellcome Collection is seeking an Operations Manager to manage the back-of-house business operations. This role sits within the Strategic Delivery & Transformation team and will lead a small team to support Wellcome Collection leadership in driving strategic objectives through excellent governance, infrastructure, systems, processes, and practices.

Responsibilities

• Provide strategic executive support by coordinating the Directorate’s priorities, managing complex diaries, and ensuring smooth day-to-day operations.
• Lead governance and meeting management, including organising meetings, preparing agendas and briefings, recording minutes, and tracking actions to completion.
• Coordinate travel, events, and stakeholder engagement, arranging domestic and international travel, Directorate events, and supporting external partnerships.
• Oversee operational and office management, ensuring effective facilities, workspace planning, technology, and administrative processes.
• Manage and develop the administrative team to deliver a similar role across the wider Wellcome Collection leadership team and governance structure, driving high-performance support, improving ways of working, and fostering collaboration and flexibility.
• Support financial and organisational administration, managing budgets, processing expenses and invoices, and contributing to organisational planning and delivery.

Requirements

• Extensive experience in Executive Assistant, Operations, or Office Management roles, supporting senior leaders and leadership teams.
• Strong people and team management experience, with the ability to lead administrative teams and coordinate effective ways of working.
• Exceptional organisational and workflow management skills, including complex diary, calendar, meeting, and priority management.
• Excellent communication and advanced IT proficiency, with expertise in Microsoft Office, SharePoint, CRM, finance systems, and producing high-quality written and verbal communications and reporting.

Skills

• Microsoft Office
• SharePoint
• CRM
• Finance systems

Location

• Euston Road offices

Work Type

• Permanent
• Hybrid
• 3 days per week in office (Tuesday, Wednesday, Thursday)
• Occasional attendance may be necessary outside of usual office hours

Experience Level

• Senior operational, administrative and coordination support

Salary/Compensations

• £47,040 p.a. - £58,800 p.a.

Benefits

• Flexible working environment

About the Company

• Wellcome Collection is part of Wellcome Trust, a global charitable foundation that supports science to build a healthier future for everyone.
• Wellcome Trust plans to spend £16bn over the next ten years, funding new discoveries in life, health, and wellbeing, and taking on three global health challenges: mental health, infectious disease and climate and health.
• Wellcome Collection is a free museum and library exploring health and human experience, where you can enjoy exhibitions, museum and library collections, public events, and a vibrant shop and café. We also publish books and online stories.

Equal Opportunity

• Diversity and Inclusion is a priority at Wellcome. We are committed to cultivating a fair and inclusive environment, where everyone can be themselves and thrive.
• We are happy to discuss flexible working options for all roles.
• We work to ensure that our recruitment processes are as inclusive as possible to everyone.
• This includes making adjustments for people who have a disability or long-term condition.