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About the Role
Pret is seeking passionate, hardworking individuals to join their team as Front of House Leaders. This role offers significant growth opportunities within the company, with many managers and support center staff starting on the shop floor.
Responsibilities
- Coach and mentor team members.
- Maintain high standards and spirits within the team.
- Ensure customer satisfaction.
- Operate the coffee machine.
- Manage shop figures and spreadsheets.
- Drive team performance.
- Protect profit.
- Maintain high standards and great energy.
Requirements
- Be kind, honest, and generous.
- Demonstrate genuine warmth and authenticity.
- Share a passion for exceptional customer service.
- Spread joy through acts of kindness.
- Lead with purpose.
- Drive team performance.
- Protect profit.
- Keep customers happy through high standards and great energy.
Skills
- Leadership
- Coaching
- Mentoring
- Customer service
- Team management
- Financial management
- Problem-solving
Location
- 367b Fulham Road, London SW10 9TH GBR
Work Type
- Full Time
- 35 hours per week
Experience Level
- Leadership experience
Education Level
- Apprenticeships Level 3
Salary/Compensations
- £15.35 per hour (inclusive of mystery shopper bonus)
- Earn an extra £5 per hour for any shift started between 3-5am (after initial training)
Benefits
- 28 days annual leave (pro-rata if part-time)
- Pension scheme
- Life Assurance at 3x annual salary
- Virtual GP
- Healthcare cash plan
- Free food and drink while working
- Club Pret Membership (50% off food and up to 5 free Barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition
- Marketplace discounts
- Flexible working hours
- Comfy free shoes
About the Company
- Pret is a global company with over 750 shops in 20+ countries, known for delicious food, organic coffee, and innovative ideas.
- The company fosters a culture of growth, with many employees progressing from shop floor roles to management and support center positions.
- Pret values kindness, honesty, and generosity, aiming to spread joy and provide exceptional customer experiences.
- The company is committed to making a difference through The Pret Foundation, addressing issues like homelessness and food waste.
Equal Opportunity
- Everyone is welcome at Pret.
- We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community.
- Please let our recruitment team know if you need any adjustments or support during the recruitment process.