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About the Role

Join our team at the Park Inn by Radisson Berlin Alexanderplatz, recognized as one of "Berlin's Best Employers 2025". We are looking for a friendly, positive, and uncomplicated individual who embodies our "Yes I Can" service philosophy.

Responsibilities

• Accept and process room reservations for up to 9 rooms via phone, email, and online channels.
• Sell rooms at optimal prices and recommend hotel services according to Revenue Management guidelines.
• Enter reservation data into the Opera System.
• Handle related correspondence in German and English.
• Respond to and process guest messages and requests.
• Manage deposits and monitor timely payments.
• Review reservations for the upcoming days.
• Operate the Radisson Hotel Group reservation system Emma.
• Collaborate with our central reservation center.
• Assist in training new apprentices.

Requirements

• Completed vocational training in the hotel industry.
• Professional experience in a comparable position.
• Customer-oriented communication skills and a friendly demeanor.
• Very good written and spoken German and English language skills.
• Very good technical knowledge.
• Entrepreneurial thinking and action.
• Enjoyment of the profession, creativity, and flexibility.

Skills

• Opera System
• Radisson Hotel Group reservation system Emma

Location

• Berlin, Germany

Work Type

• Full-time
• Onsite

Experience Level

• Professional experience

Education Level

• Vocational training in the hotel industry

Salary/Compensations

• Appealing remuneration including holiday and Christmas bonus
• Participation in an attractive bonus program

Benefits

• 38-hour week instead of 40 hours
• Work schedule planned 4 weeks in advance
• Work with a diverse team with a balanced work-life balance
• 50% subsidy for the Deutschlandticket
• Personal development through individual training
• Subsidized meals in the team restaurant
• Unlimited water and hot beverages
• Company pension scheme and subsidy for capital-forming benefits
• In-house experience at the start of employment (free overnight stay including breakfast and dinner)
• Annual employee events (summer party, Christmas parties)
• Travel opportunities at favorable prices in worldwide hotels of the Radisson Hotel Group or Event Hotel Group
• Sustainability focus (GreenKey certified)

About the Company

• The Park Inn Berlin Alexanderplatz is one of "Berlin's Best Employers 2025".
• We are part of the Radisson Hotel Group and Event Hotel Group.
• We are proud of our GreenKey certification for sustainability.