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About the Role

As an experienced Resident Liaison Officer, you will be a visible point of contact for customers, engaging through newsletters, meetings, visits, and open days. You will ensure residents are aware of work processes and communicate updates and changes accordingly. You will coordinate key handovers to site teams and provide a high standard of customer aftercare, ensuring satisfactory completion of works and managing expectations between residents, clients, and operations teams.

Responsibilities

Engage with customers through newsletters, meetings, visits, and open days.
Ensure residents are informed about work processes.
Communicate updates and changes to residents.
Coordinate handover of keys to site teams.
Provide high-standard customer aftercare.
Manage expectations between residents, clients, and operations teams.

Requirements

Confidence to manage difficult situations.
Ability to work collaboratively with a range of stakeholders.
Experience working for a Contractor or in a client-side resident liaison/community engagement role, preferably within planned/reactive maintenance or asset management.
Resilience under pressure.
Understanding of discretion and respect in a public-facing role.
Valid UK driving licence.
Own a car.

Skills

Excellent communication skills.

Work Type

Fixed-term
Full-time

Salary/Compensations

Competitive salary and benefits package

About the Company

United Infrastructure is a dynamic and rapidly expanding business focused on delivering critical infrastructure projects across the utility and social infrastructure sectors.
Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.
Our company is split into two business areas: Utility Infrastructure (design, build, and maintain critical water, energy (gas), power, and telecoms infrastructure) and Social Infrastructure (revitalize homes and communities through retrofit, refurbishment, and maintenance).