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About the Role
Support clients on FINPRO claims by providing coverage and claims strategy guidance across moderately complex matters. Work closely with clients, insurers, and internal colleagues to progress claims from notification through to closure. The role suits someone who enjoys analysing coverage issues, preparing client communications, and contributing to practical claims solutions.
Responsibilities
- Provide coverage and claims strategy guidance to clients on moderately complex claims matters
- Identify relevant policies and analyse notifications against coverage positions to support client outcomes
- Manage the claims process from notification through to closure, with supervision as required
- Monitor insurer responses and engage with insurers and their advisers on coverage discussions and queries
- Draft client communications, including correspondence letters, claims calculations and reviewed documents
- Analyse claims data, including loss statistics, key trends and cost reduction opportunities, to support action planning
Requirements
- Experience in claims, insurance, or a related advisory environment
- Capability to interpret policy coverage and apply it to claims situations
- Strong written and verbal communication skills, with the ability to prepare clear client-facing documents
- Good analytical skills and the ability to work with claims data and detail accurately
Skills
- FINPRO claims or broader financial lines insurance experience
- Client service experience
- Claims advocacy experience
- Coverage discussions with insurers experience
- Ability to work collaboratively with internal teams, clients and external stakeholders
Location
- Sydney
Work Type
- Hybrid
- Full-time
Experience Level
- Senior
Benefits
- Professional development opportunities
- Interesting work
- Supportive leaders
- Vibrant and inclusive culture
- Range of career opportunities
- Benefits and rewards to enhance well-being
About the Company
- Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries.
- With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.
- Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.
- All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week.
- Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
Equal Opportunity
- Marsh is committed to creating a diverse, inclusive and flexible work environment.
- We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
- Applications will only be considered from candidates who have the appropriate approval to work in Australia.
- Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.