Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Client Service Associate Part Time role.
Rezi rewrites your resume against Richemont's job description. Free.
Tailor your resume to this Client Service Associate Part Time role.
Rezi rewrites your resume against Richemont's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Client Service Associate Part Time posting at Richemont — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Client Service Associate Part Time posting at Richemont — free, in seconds.
About the Role
The Part Time Client Service Associate is the primary point of contact for clients, delivering a seamless, high-touch aftersales experience. This role owns the end-to-end client journey from intake to resolution, ensuring service excellence, commercial alignment, and brand standards are consistently upheld.
Responsibilities
- Serve as the main point of contact for clients throughout the aftersales journey (intake, diagnosis, quotation, approval, service update and pick up).
- Clearly explain repair processes, timelines, costs, and expectations to clients, ensuring transparency and trust.
- Manage client communications proactively (updates, follow-ups, delays, approvals).
- Possess a strong understanding of Cartier Service Policies with the ability to execute/implement these policies to provide a Maison appropriate client experience.
- Ability to perform on-site quick services such as strap changes, bracelet sizing (non-gold,) steam cleaning, cord changes, engraving & embossing.
- Handle escalations and complex client situations with professionalism and solution-oriented mindset.
- Apply client experience guidelines and technical expertise to share recommendations with client about service and product sales (straps, links).
- Ability to partner with Boutique colleagues on sales (accessories, watches and jewellery).
- Coordinate with Client Service Administrator and workshops to ensure accurate execution of repair orders.
- Ensure service documentation, approvals, and handovers are completed accurately.
- Contribute to service excellence KPIs (Barometer, client satisfaction).
- Understand and comply with Cartier security and operational procedures (i.e. product handling, inventory control, etc).
- Step in to support Client Service Administrator tasks when required to ensure service continuity during peak periods.
Requirements
- Strong client-facing communication and relationship management skills.
- Sound judgement to assess repair scope and intervention type.
- High emotional intelligence and service mindset.
- Ability to manage multiple cases while maintaining attention to detail.
- Commercial awareness to balance client experience, cost control, and Maison standards.
- Collaborative mindset to work cross-functionally with boutiques, workshops, and HQ teams.
Skills
- Client Service
- Communication
- Relationship Management
- Repair Assessment
- Emotional Intelligence
- Attention to Detail
- Commercial Awareness
- Collaboration
- Sales
- Aftersales Service
Location
- Retail Store
Work Type
- Part Time
- Retail Hours
Benefits
- Opportunity to represent a prestigious Maison and deliver meaningful client experiences.
- Supportive team environment where collaboration and shared success are valued.
- Exposure to luxury craftsmanship and technical repair processes.
- Clear development pathways in sales & service operations, and luxury retail.
About the Company
- Richemont is one of the world leaders in the luxury sector, with various Houses specializing in jewelry, watches, and high-end accessories.
- Each Maison embodies a tradition of style, quality, and craftsmanship.
- Richemont strives to preserve the heritage and identity specific to each of its Houses.
- The company is committed to innovating and designing new products in line with the values of its Houses, through a process of permanent creativity.