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About the Role
The Technical Solutions team acts as Datadog's in-house product experts, driving global growth by educating potential clients and ensuring customer success. We leverage our technical and product expertise through multi-channel support, demos, and presentations, offering a challenging yet rewarding environment where contributions are immediately visible.
Responsibilities
- Engage with customers via multiple channels to identify and resolve technical support requests while educating them on platform usage.
- Reproduce technical issues and investigate Datadog’s integrations.
- Become demo certified and lead customer demonstrations.
- Participate in product discussions with internal teams based on client feedback.
- Train as a specialist in one or more Datadog product areas.
- Work from a Datadog office 3 - 5 days per week.
Requirements
- Experienced in multi-channel technical support at a SaaS company (2+ years of related experience).
- Experienced using Zendesk, Jira, Confluence, or similar software.
- An engineer with previous technical troubleshooting and/or programming experience.
- Self-motivated, detail-attentive, and have a desire for continuous learning.
- A critical thinker who defaults to a client-centric approach.
- An effective written and verbal communicator.
- A tinkerer with some programming experience and a basic knowledge of Linux.
- Able to work a rotating schedule that requires weekend availability.
- Fluent in written and spoken English and Japanese.
Skills
- Technical troubleshooting
- Programming
- Linux
- Customer support
- SaaS
- Zendesk
- Jira
- Confluence
- English
- Japanese
Location
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- 2+ years of related experience
Benefits
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program
- New hire stock equity (RSUs)
- Employee stock purchase plan (ESPP)
- Continuous professional development
- Product training
- Career pathing
- Inclusive company culture
- Community Guilds
- Inclusion Talks
About the Company
- Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale.
- It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers.
- Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence.
- Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity
- Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law.
- We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
- Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form.
- This form is for accommodation requests only and cannot be used to inquire about the status of applications.