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About the Role
The Technical Solutions team enables Datadog's global growth by educating potential customers, satisfying existing ones, and ensuring their success. We share technical and product expertise through demos, presentations, technical evaluations, and ongoing support. As a growing global team, we collaborate to share knowledge and continuously improve our technical skill sets.
Responsibilities
- Provide ongoing training on platform utilization and identify/resolve technical support issues through multiple channels (ticketing system, live chat, screen sharing tools).
- Reproduce technical issues and dive deep into Datadog's 1000+ integrations.
- Obtain demo certification and lead product demonstrations for customers.
- Participate in product discussions with internal teams based on customer feedback.
- Conduct training as a specialist with advanced knowledge of Datadog product areas.
- Work at least 3 days per week at the Datadog office.
Requirements
- 2+ years of multi-channel technical support experience in a SaaS company.
- Experience using Zendesk, Jira, Confluence, or similar software.
- Engineers with troubleshooting and programming experience.
- Self-starters with attention to detail and a desire for continuous learning.
- Critical thinkers with a client-centric approach.
- Effective written and verbal communication skills.
- Programming experience and basic Linux knowledge.
- Ability to work on a rotational basis, including weekends.
- Business-level or native Japanese proficiency (speaking and reading/writing) is required for this position.
Skills
- Technical support
- Troubleshooting
- Programming
- Linux
- SaaS
- Zendesk
- Jira
- Confluence
- Communication
Location
- Datadog office
Work Type
- Hybrid
- Full-time
Experience Level
- 2+ years
Benefits
- Top-tier onboarding
- Ongoing professional development, product training, and career pathing
- Restricted Stock Units (RSUs) and Employee Stock Purchase Plan (ESPP)
- Mentorship and buddy programs for internal networking
- Inclusive corporate culture with opportunities to join community guilds
- Comprehensive and generous health benefits package
- 401K
About the Company
- Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale.
- It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers.
- Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence.
- Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity
- Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law.
- We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
- Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.