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About the Role

We are seeking a Director of Productivity & Collaboration to lead the strategy, delivery, and continuous improvement of tools, platforms, and services that enable workforce communication, collaboration, and productivity. This role owns the end-to-end lifecycle of the productivity and collaboration ecosystem, ensuring secure, modern, and cost-effective tools that scale with the business. This is a cross-functional role blending technical expertise with people leadership, financial stewardship, and relationship management.

Responsibilities

Own the strategy, architecture, and roadmap for the productivity and collaboration stack, including voice, video, and meeting platforms (e.g., Microsoft 365, Google Workspace, Teams, SharePoint, Zoom, Smartsheet, Copilot Studio/Power Platform, Adobe Creative Cloud/Sign, Email and SMTP Gateways).
Maintain deep technical fluency across messaging, voice, video/meeting platforms, file storage/sharing, intranet/portal technologies, workflow/automation, and AI-enabled productivity tools.
Evaluate emerging technologies, including AI-powered productivity tools, and lead proof-of-concepts, pilots, and enterprise rollouts.
Partner with security, infrastructure, and architecture teams to ensure solutions meet enterprise standards for security, compliance, scalability, and reliability.
Define and monitor technical standards, integration patterns, and governance frameworks across the collaboration portfolio.
Coordinate team support for M&A and divestment activities, including impact assessments, planning, diligence, and implementation of technical integration aspects.
Manage a globally distributed team of engineers and service managers responsible for collaboration platforms and end-user productivity services.
Set team vision, priorities, and OKRs; foster a culture of accountability, innovation, and continuous improvement.
Develop team capability through coaching, career planning, and performance management.
Act as a change leader, driving adoption of new tools and ways of working across the organization.
Represent the function in leadership forums, contributing to broader IT and business strategy.
Support the VP, Digital Workplace Services in building and maintaining strong relationships with key business owners.
Lead negotiations, renewals, and lifecycle management of contracts with major vendors (e.g., Microsoft, Google, Zoom, Smartsheet, Adobe).
Manage vendor relationships and performance against SLAs, driving accountability and value realization.
Partner with Procurement and Legal to structure agreements that balance cost, risk, and flexibility.
Serve as the primary point of contact for business units on productivity and collaboration needs, translating business requirements into technical solutions.
Build strong relationships with executive sponsors, business unit leaders, HR, Legal, Security, and Finance.
Communicate roadmap, incidents, and major changes clearly to both technical and non-technical audiences.
Gather and act on user feedback to continuously improve the employee digital experience.

Requirements

5+ years of progressive IT experience in collaboration, digital workplace, or end-user technology roles, including Director-level responsibility in a workplace services position or leadership of a similarly scaled engineering function.
3+ years in a people leadership role managing technical teams.
Demonstrated deep and broad technical expertise across collaboration platforms (e.g., Microsoft 365, Google Workspace, Slack, Zoom, SharePoint, automation/workflow tools).
Proven experience owning budgets, forecasting, and financial reporting for a technology portfolio.
Track record of leading vendor negotiations and contract management for enterprise software agreements.
Strong stakeholder management skills, with experience presenting to and influencing senior executives.
Excellent communication, prioritization, organizational and influencing skills.
Experience in leading geographically dispersed teams.
Experience with AI-enabled productivity tools and driving enterprise adoption of new technologies.
Experience of leading technical input to significant ($15M+) technology procurements.
Establishing and cultivating matrixed working relationships with all internal colleagues.
Demonstrable experience of driving unit cost reduction whilst maintaining platform performance and availability.

Skills

Microsoft 365
Google Workspace
Slack
Zoom
SharePoint
Smartsheet
Copilot Studio/Power Platform
Adobe Creative Cloud/Sign
AI-enabled productivity tools
Voice platforms
Video platforms
Meeting platforms
File storage/sharing
Intranet/portal technologies
Workflow/automation
Technical strategy
Architecture
Roadmap development
Vendor negotiation
Contract management
Budget management
Financial reporting
Stakeholder management
People leadership
Team management
Change management
IT governance
M&A technical integration

Experience Level

Director-level responsibility
5+ years of progressive IT experience
3+ years in a people leadership role

Education Level

Relevant certifications e.g., Microsoft 365 Certified, PMP, ITIL, Project Management

About the Company

We are looking for a Director of Productivity & Collaboration to lead the strategy, delivery, and continuous improvement of the tools, platforms, and services that enable our workforce to communicate, collaborate, and work productively.
This leader will own the end-to-end lifecycle of our productivity and collaboration ecosystem — from technical architecture and vendor contracts to team leadership and stakeholder engagement — ensuring the organization has secure, modern, and cost-effective tools that scale with the business.
This is a highly cross-functional role that blends deep technical expertise with people leadership, financial stewardship, and relationship management.
The ideal candidate is equally comfortable in a vendor negotiation, a budget review, an architecture design session, and a leadership team meeting.