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About the Role

As an Event Monitoring Specialist, you will help shape how AP+ detects, understands, and responds to events across critical technology services. This role involves redesigning, evolving, and continuously improving the Event Management capability by connecting monitoring platforms like Dynatrace with ServiceNow to create cleaner, more actionable events. You will configure observability tools to identify anomalies and degradation, and translate technical data into a clear picture of service health and business impact.

Responsibilities

Own and optimize Event Management, including event rules, correlation, severity mapping, prioritization, suppression, routing, and automated workflows.
Integrate and optimize Dynatrace and ServiceNow for accurate event ingestion and meaningful mapping to applications and business services.
Analyze alerts, logs, metrics, and service data to identify anomalies, recurring issues, service degradation, and emerging operational risks.
Validate, correlate, prioritize, and escalate events to ensure timely delivery of diagnostic information.
Create dashboards, health reporting, and operational insights to provide clear views of service performance and support incident detection and response.
Advance auto-ticketing, event enrichment, correlation, and remediation through collaboration with infrastructure, application, and monitoring teams.

Requirements

Strong hands-on experience with ServiceNow Event Management, including event rules, alert correlation, and MID Server configuration.
Strong experience with Dynatrace or similar monitoring and observability platforms.
Experience working with CMDB, CI classes, and service mapping relationships.
Strong analytical capability across alerts, logs, operational data, and performance metrics.
Experience within service operations, network operations, application support, or service management.
A continuous improvement mindset with the ability to communicate technical findings clearly to both technical and non-technical stakeholders.
A relevant qualification or industry certification across technology, data analytics, service management, observability, or monitoring, or equivalent practical experience.

Skills

Observability
Automation
Event Management
Dynatrace
ServiceNow
Alert correlation
ServiceNow Event Management
MID Server configuration
CMDB
CI classes
Service mapping
Data analytics
Performance metrics
Incident detection
ServiceNow Event Management

Location

Australia

Work Type

Full-time

Experience Level

Mid-level
Senior

Education Level

Relevant qualification or industry certification

About the Company

AP+ operates payments and identity infrastructure connecting banks, financial institutions, retailers, businesses, government agencies, and fintechs.
The company's purpose is to unite people and technology to power better experiences.
AP+ fosters an environment where observability, automation, and actionable insights help keep important services running securely and reliably.
The company values fun, friendships, and flexibility in daily lives.

Equal Opportunity

AP+ wants to remove all barriers to inclusion.
If you need advice or support with your application, we’re here to help.
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