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About the Role

This hands-on, high-energy role leads the day-to-day rhythm of the Membership team, focusing on creating a welcoming, supportive, and inspiring environment for members and driving team performance.

Responsibilities

• Lead daily activity delivery for the Membership team, ensuring structure, focus, and urgency.
• Conduct engaging daily huddles to set clear expectations and align the team with targets.
• Manage call sessions and appointment-setting blocks to maximize productivity and conversion.
• Monitor live activity, identify gaps, and implement immediate performance improvement strategies.
• Provide real-time coaching, objection handling support, and role-play practice.
• Support team members during appointments and presentations.
• Ensure clear whiteboard focus on daily targets, results, and behaviors.
• Maintain high team morale, accountability, and positive pressure.
• Take ownership of daily sales performance, aligning activity levels with budget expectations.
• Lead by example in energy, professionalism, and member-first behaviors.
• Advocate for safety and contribute to a supportive and secure environment.
• Perform opening and closing procedures and first aid duties as required.
• Oversee administrative tasks including cancellations, reconciliations, and banking.
• Liaise with the HOD team to assess, monitor, and improve sales strategies.

Requirements

• 1+ years of relevant sales or hospitality leadership experience.
• First aid certification.
• Flexibility to work a non-traditional schedule.
• Ability to obtain a clear Working with Children Check (if required).
• Experience within the fitness sector is a plus.
• Effective management with strong leadership and motivational ability.
• Comfortable with the entire sales cycle and exceeding performance targets.
• Corporate sector experience is a plus.
• People-focused with a passion for delivering extraordinary customer experiences.
• Patient, level-headed, and cool under pressure.
• Enjoys teaching sales team new techniques.
• Self-assured with excellent listening and communication skills.
• Able to communicate effectively at all levels.
• Authentic and trustworthy.
• Driven with a love for coaching teams and designing strategies.
• Possesses persuasive ability and negotiation skills.
• Comfortable managing time and reaching targets.
• Can-do approach with the ability to think on your feet.
• Comfortable with ambiguity and adapting to change.
• Motivated to find solutions and consider business impact.
• Able to move between tactical and big-picture work.

Skills

• Sales leadership
• Hospitality leadership
• Performance management
• Coaching
• Sales cycle management
• Customer experience
• Communication
• Negotiation
• Time management
• Problem-solving
• First aid

Location

• Onsite

Work Type

• Full-time

Experience Level

• 1+ years leadership experience

Education Level

• First Aid Certification

Benefits

• Free membership
• Buddy membership after 12 months
• Discounted personal training
• Special deals with retail and service partners
• Paid parental leave
• Regular personal and professional development
• Confidential 24-hour support via employee assistance program
• Uniforms

About the Company

• One of the world’s most recognised and exciting brands.
• A culture that’s all about inspiring people to live an active life.
• Prefers smiles to graphs and being human rather than corporate.