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About the Role
Frontdesk is seeking a Founding Forward Deployed Engineer to own the most challenging enterprise customer deployments, taking them from initial request to live production. This role involves direct customer interaction, solution design, and hands-on building of integrations and product capabilities. The goal is to transform field learnings into reusable product and infrastructure, eventually building and leading the Forward Deployed Engineering organization.
Responsibilities
- Own the largest and most technically difficult enterprise deployments.
- Understand customer business operations through direct engagement.
- Build necessary integrations, workflows, internal tooling, and product capabilities for successful deployment.
- Travel onsite to customer locations when beneficial for problem-solving.
- Work across various technologies including voice, SMS, email, chat, APIs, data, LLMs, and workflow orchestration.
- Debug deployment blockers, including those outside of Frontdesk's direct control.
- Identify customer patterns to convert one-off solutions into scalable products.
- Collaborate with founders and the engineering team on future product development.
- Transition from a hands-on coding role to building and leading the Forward Deployed Engineering organization.
- Define enterprise AI deployment strategies, hire teams, and create playbooks.
- Determine the operational model for Forward Deployed Engineering in conjunction with other departments.
Requirements
- Strong software engineering background with a desire for greater ownership.
- Enjoyment of customer interaction and problem-solving.
- Willingness to work across the full technology stack and learn as needed.
- Strong product intuition and ability to generalize solutions.
- Comfort with ambiguity and lack of predefined playbooks.
- Ability to move quickly and take personal ownership of results.
- Preference for owning entire problems over small parts of larger systems.
- Founder-like mindset and potential interest in founding a company.
Skills
- Software Engineering
- Customer Interaction
- Problem Solving
- Full Stack Development
- Product Intuition
- Generalization of Solutions
- Working with Ambiguity
- Fast-Paced Environment
- Ownership
- Leadership
- AI
- Voice Operations
- Text Operations
- Email Operations
- Chat Operations
- API Integration
- Data Management
- LLMs
- Workflow Orchestration
Location
- New York City
Work Type
- In Person
- Travel Required
Experience Level
- Founding Role
About the Company
- Frontdesk builds AI workers that manage customer operations across voice, text, email, and chat.
- The company has experienced significant growth in contract size, with enterprise deals reaching six figures and beyond.
- As contract scale increases, deployments become more complex, requiring custom integrations, advanced workflows, and handling of edge cases for meaningful business impact.