Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a Lounge 32 Attendant, you will be the face of luxury service for discerning guests, creating a welcoming and refined atmosphere in our exclusive Club Lounge. You will deliver exceptional guest experiences through personalized service, detailed attention, and a warm, professional demeanor, taking ownership of the guest journey within the lounge to ensure each moment is seamless, engaging, and elevated.

Responsibilities

• Maintain the cleanliness, ambiance, and functionality of the Lounge 32 throughout all service periods.
• Welcome guests with warmth and professionalism, offering tailored assistance, recommendations, and support throughout their visit.
• Serve food and beverages during designated meal periods such as breakfast, afternoon tea, and evening cocktails, ensuring a polished and attentive service.
• Recognise VIPs, loyalty members, and repeat guests, ensuring a highly personalised experience through thoughtful touches and proactive engagement.
• Monitor and control access to the lounge, ensuring eligibility and maintaining privacy and exclusivity for our guests.
• Communicate effectively with hotel departments including Front Desk, Housekeeping, and Food & Beverage to ensure seamless guest service and follow-through.
• Stay informed about hotel offerings, local attractions, and events to provide relevant and timely recommendations.
• Offer concierge-style support such as booking dining, transportation, and entertainment, tailored to individual guest preferences.
• Proactively seek opportunities to upsell hotel services, amenities, and experiences to enhance guest satisfaction and increase revenue.
• Execute administrative duties such as managing guest preferences, billing, and accurate reporting using hotel systems.

Requirements

• Previous experience in a luxury hospitality environment, ideally in guest services, lounge, or concierge roles.
• A warm, polished, and professional approach with impeccable personal presentation.
• Strong verbal and written communication skills; fluency in additional languages is a plus.
• A service mindset, with a natural ability to anticipate guest needs and a passion for going above and beyond.
• Ability to multitask in a fast-paced environment while maintaining exceptional attention to detail.
• Sound knowledge of food and beverage service etiquette and procedures.
• Flexibility to work varying shifts, including mornings, evenings, weekends, and holidays.

Skills

• Guest Services
• Lounge Operations
• Concierge Services
• Luxury Hospitality
• Food and Beverage Service
• Customer Service
• Communication Skills
• Multitasking
• Attention to Detail
• Upselling

Location

• Sydney

Work Type

• Full-time

Experience Level

• Previous experience required

Benefits

• Competitive Salary
• Comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resorts
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

About the Company

• Four Seasons is powered by its people, a collective of individuals who strive for improvement and treat each other with respect. Our team members create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart, enabled by a world-class employee experience and company culture.
• At Four Seasons, we believe in recognizing familiar faces, welcoming new ones, and treating everyone with respect. Our purpose is to create lasting impressions through meaningful connections with people and the world around us.
• Four Seasons is synonymous with unparalleled luxury, defined by a meaningful sense of belonging, a dedicated focus on how people want to be treated, and grounded in genuine care, humanity, and generosity.
• Four Seasons Hotel Sydney is located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD, offering chic rooms and suites steps away from iconic attractions, and award-winning dining and bar experiences.