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About the Role
This role focuses on leading and developing teams, driving financial performance, and ensuring exceptional customer service within a store environment. It involves managing operations, merchandising, and associate development to achieve company goals and foster a positive workplace culture.
Responsibilities
- Lead and develop teams through teaching, training, and feedback.
- Communicate and collaborate with associates on store operations, business initiatives, and company direction.
- Implement business solutions and communicate objectives effectively.
- Model and demonstrate exceptional customer service standards.
- Manage and support customer service initiatives and resolve customer issues.
- Develop and implement action plans to improve customer experience.
- Drive financial performance and sales by reviewing financial statements and managing expenses.
- Monitor merchandise presentation, inventory flow, and operational processes.
- Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
- Provide supervision and development opportunities for hourly associates, including hiring, training, and mentoring.
- Assign duties, set clear expectations, and provide associate recognition.
- Promote a belonging mindset and recruit qualified associates.
- Coordinate and oversee job-related activities and assignments.
- Develop and maintain relationships with key stakeholders.
- Support plans and initiatives to meet customer and business needs.
- Identify and communicate goals, measure progress, and address improvement opportunities.
- Demonstrate adaptability and promote continuous learning.
- Ensure compliance with company policies and procedures.
- Support company mission, values, and standards of ethics and integrity.
- Build high-performing teams and embrace diversity.
- Create a workplace where associates feel seen, supported, and connected.
- Attract and retain talent, empower and develop associates, and recognize contributions.
- Act with integrity, honesty, fairness, and transparency.
- Deliver results while putting the customer first.
- Make decisions based on data, insights, and analysis.
- Balance short-term and long-term priorities.
- Consider all stakeholders when making plans.
- Display curiosity and a desire to learn.
- Take calculated risks and demonstrate resilience.
- Encourage learning from mistakes.
- Drive continuous improvement and adopt new technologies.
- Support others through change.
Requirements
- 2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience.
- For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required.
- For facilities selling only ammunition with state-specific requirements, a current state-issued Certificate of Eligibility may be required.
- Associates will be required to attend and successfully complete all job-required trainings and assessments.
Skills
- Customer service
- Team leadership
- Financial management
- Merchandising
- Inventory management
- Operational processes
- Associate development
- Communication
- Collaboration
- Problem-solving
- Adaptability
- Continuous learning
- Compliance
- Ethics
- Integrity
Location
- 1860 N ROAD, WATERLOO, NY 13165-4175, United States of America
Work Type
- Full-time
Experience Level
- Supervisory experience
Education Level
- 2 years of college
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
Salary/Compensations
- $65,000.00 - $100,000.00
- Additional compensation includes annual or quarterly performance bonuses.
- Additional compensation for certain positions may also include: Regional Pay Zone (RPZ) (based on location), Complex Structure (based on external factors that create challenges), State Pay Differential.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption expense reimbursement
- Surrogacy expense reimbursement
- Live Better U education benefit program (tuition, books, and fees paid by Walmart)
About the Company
- At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
- Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job.
- Walmart's goal is to become a regenerative company by making a positive impact for associates, customers, members, and the world around us.
Equal Opportunity
- Walmart values diversity and is committed to creating an inclusive environment for all employees.
- Walmart is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected characteristic.