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About the Role

The Service Engineer plays a critical role in preserving Teledyne-FLIR’s position as the Global Leader for thermal imaging solutions through the evaluation, failure diagnosis and repair of thermal imaging products and systems. The work environment is team-based, and collaboration is encouraged. Completed work assignments are evaluated by the service manager who provides coaching and skill development—fostering an environment of personal accountability, empowerment, and growth. Compliance with Global Trade, ISO, ATEX, and NFPA directives is a requirement of the position.

Responsibilities

Receives work assignments from the Service Manager and/or Lead technician; works within a team of technicians tasked with the full range of after-market and repair services for thermal imaging product solutions.
Employs knowledge of electronic theory, thermography, and optics throughout the performance of daily work assignments.
Works in a collaborative manner with Customer Service personnel and provides timely updates and progress reports to the local Service manager.
Periodically engages customers to explain complex technical issues and proposed solutions.
Utilizes the full range of hand tools and electronic test equipment common to the industry.
Performs software/firmware updates on camera products—leverages knowledge of embedded programming languages/computer information systems in the performance of service actions.
Documents all product evaluation and repair actions using the SAP PR1 Customer Service module and the Oracle case management system.
Participates in ATEX/HazLoc and NFPA training and certification efforts; ensures all service actions are performed in accordance with relevant work instructions and directives.
Receives cross-training in other disciplines to increase team capacity—demonstrates a consistently positive attitude and willingness to learn new skills.

Requirements

Associate of Science in an electronics/engineering discipline or equivalent work experience is required.
3 to 5 years of hands-on experience in the electronics repair/assembly industry.
Demonstrated ability to operate electronic test equipment and to navigate computer operating systems and embedded programming languages.
Strong written and verbal communication skills in Japanese.
Bilingual competence in English is a plus.
Hands-on experience with SAP/PR1 customer service module is a plus.
Experience in thermography and/or optics is preferred.
Candidates must be able to work at a bench and from a standing position for up to one hour at a time.

Skills

Electronic theory
Thermography
Optics
Embedded programming languages
Computer information systems
SAP PR1 Customer Service module
Oracle case management system
Electronic test equipment operation
Computer operating systems navigation

Location

Japan

Work Type

Full-time

Experience Level

3 to 5 years

Education Level

Associate of Science in an electronics/engineering discipline or equivalent work experience

About the Company

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability.
These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards.
We require all employees to comply with all applicable laws, regulations, rules and regulatory orders.
Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.