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About the Role
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. Join us as a Professional Service Manager at Thermo Fisher Scientific, where you'll contribute to delivering service solutions to our customers. You'll lead Professional Services business for DSAS, with accountability for revenue delivery, operational execution, project governance, customer satisfaction, resource productivity, and cost control across internal and external delivery resources. This position offers the opportunity to make a meaningful impact by ensuring customers receive excellent support while contributing to our mission of enabling customers to make the world healthier, cleaner, and safer. You'll work with cross-functional teams to deliver comprehensive Laboratory Information Management System (LIMS) solutions to our customer. You should be a hands-on operational and commercial leader who can bring structure, accountability, and execution discipline to Japan Professional Services, while aligning closely with APJ standards and regional priorities.
Responsibilities
- Lead Professional Services business for DSAS, with accountability for revenue delivery, operational execution, project governance, customer satisfaction, resource productivity, and cost control across internal and external delivery resources.
- Work with cross-functional teams to deliver comprehensive Laboratory Information Management System (LIMS) solutions to our customer.
- Bring structure, accountability, and execution discipline to Japan Professional Services, while aligning closely with APJ standards and regional priorities.
Requirements
- Advanced degree plus 8 years of experience, or Bachelor's degree plus 10 years of experience in service management, preferably in enterprise software implementation, LIMS, digital laboratory, or complex technology services teams.
- Leadership experience managing professional service teams or strategic accounts.
- Strong project governance and customer escalation management capability.
- Expertise in developing and implementing service strategies and business growth initiatives.
- Demonstrated ability to build and maintain customer relationships at all levels.
- Experience with service management tools, CRM systems, and data analytics like JIRA, Salesforce & MS projects.
- Strong communication skills in Japanese and business English.
- Ability to travel 25-50% as required.
- Valid driver's license and ability to work in a matrix organization.
- Experience with continuous improvement methodologies (Lean Six Sigma) preferred.
Skills
- Project Management (PMP)
- Service Management (ITIL)
- JIRA
- Salesforce
- MS projects
- Lean Six Sigma
Location
- Office
Work Type
- Standard (Mon-Fri)
Experience Level
- 8 years of experience
- 10 years of experience
Education Level
- Advanced degree
- Bachelor's degree
About the Company
- Thermo Fisher Scientific is dedicated to enabling their customers to make the world healthier, cleaner and safer.
- They provide global teams with resources to achieve individual career goals.
- They develop solutions for global challenges like environmental protection, food safety, and cancer cures.