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About the Role
POP MART is expanding its retail network in the UK and is looking for enthusiastic and customer-focused individuals to join their team at Westfield Stratford City. This role offers valuable experience across the full retail life cycle, opportunities to work with a multicultural team, and structured training.
Responsibilities
- Provide exceptional customer service and create a memorable shopping experience.
- Welcome customers and assist with product inquiries.
- Support customers in discovering POP MART products and collections.
- Process customer transactions accurately through the till.
- Assist with the daily opening and closing of the store.
- Maintain high standards of store presentation, cleanliness, and merchandising.
- Replenish stock and support stockroom operations.
- Assist with deliveries and stock movements.
- Support the wider team in achieving store sales and performance targets.
- Follow company procedures relating to cash handling, loss prevention, health and safety, and customer service.
- Be flexible and available to work evenings, weekends, and public holidays.
Requirements
- Fluent in professional English, with excellent verbal and written communication skills.
- Proactive and enthusiastic, with a strong customer service mindset.
- Passionate about delivering an excellent and memorable customer experience.
- Team-oriented, with the ability to work effectively with colleagues.
- Reliable, flexible, and willing to learn.
- Comfortable working in a fast-paced retail environment.
Skills
- Customer service
- Retail operations
- Merchandising
- Stock management
- Cash handling
- Point-of-sale systems
Location
- Westfield Stratford City, London E20
Work Type
- Full-time
- Permanent
Experience Level
- Entry Level
Salary/Compensations
- £28,000 per annum
Benefits
- Selected POP MART toys as appreciation gifts each month.
- Structured bonus/commission opportunities.
- Comprehensive training and development programmes.
- Regular team social events.
- Paid rest breaks.
- Company pension.
- Employee assistance programme.
About the Company
- Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture.
- Through global artist development, IP operations, and designer toy culture evangelism, POP MART has built an integrated platform covering the entire designer toy value chain.
- Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, HIRONO, THE MONSTERS, and LABUBU.
- POP MART operates over 550 physical stores and more than 2,500 Robo Shops worldwide.
- The company has reached audiences in over 90 countries and regions through multiple cross-border e-commerce platforms.
Equal Opportunity
- POP MART is committed to equal pay initiatives.
- As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.