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About the Role

The Shift Manager Security is responsible for the efficient operation of the security department, ensuring guest and team member safety, and protecting Company assets in accordance with established policies and procedures.

Responsibilities

• Assists with planning, implementation, and evaluation of security operations and coordination with other departments.
• Ensures timely submission of all security reports.
• Assigns Security staff based on job requirements, abilities, skills, and experience.
• Observes performance to evaluate efficiency and correct inefficient work practices.
• Demonstrates and explains methods for detecting and apprehending suspected thieves.
• Explains local laws concerning arrest and detention to Team Members.
• Conducts private investigations into matters such as thievery, cheating, and Team Member misconduct.
• Acts as a representative of the RWC property, interacting courteously and professionally with guests and team members.
• Implements departmental and RWC procedures, and trains, schedules, supervises, and evaluates security officers.
• Patrols RWC property to identify potential security and safety issues.
• Assists in ensuring the safety and protection of guests, team members, and the entire facility.
• Updates security procedural manuals and is responsible for documenting all security and safety issues and maintaining reports.
• Helps maintain staffing levels within the security department and participates in interviewing, training, scheduling, evaluating, and disciplining employees.
• Helps instill an atmosphere that encourages employees to thrive and succeed.
• Ensures effective recruitment, hiring, training, recognition, coaching, counseling, and other personnel matters are handled appropriately.
• Facilitates and ensures yearly performance reviews for all employees within the department.
• Prepares detailed reports concerning investigated matters.
• Performs other tasks as assigned.

Requirements

• Must be 21 years or older.
• Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission.
• Ability to read, analyze, and interpret documents such as policy and procedure manuals.
• Ability to respond to common inquiries from other Team Members or guests.
• Ability to write detailed instructions and correspondence.
• Ability to effectively present information in one-on-one and small group situations.

Skills

• Strong Supervisory Skills
• Good Communication Skills
• Working knowledge of Casino Operations and NYSGC Regulations
• Working knowledge of Microsoft Word, Excel and Outlook
• Fluency in English

Work Type

• Overnight Shift

Experience Level

• Minimum of two (2) years of relevant experience
• Previous supervisory experience in a Security field and/or law enforcement required
• Previous experience in a Casino Resort preferred

Education Level

• BA/BS in related field preferred and/or combination of experience and education

About the Company

• Demonstrates consistent regard and dedication to guests, vendors, colleagues and the company by being engaged, interested and productive.
• Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the company’s success.
• Demonstrates and understanding of the impact actions and decisions have on the company both financially and on guest relations.
• Demonstrates the courage and initiative to present new ideas and perspective to create positive results.
• Exhibits respectful consideration of viewpoints, situations and others.
• Puts the guest at the forefront of every decision.