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Supervise Slot Attendants and develop/implement customer service strategy for the Slot Operations Department.
Evaluate Operations Team performance and take corrective action as needed.
Create weekly and daily schedules.
Ensure effective recruitment, hiring, training, recognition, coaching, and counseling.
Ensure compliance with federal currency reporting standards.
Provide courteous and helpful information to guests, and professionally handle complaints.
Maintain security of issued items and comply with company safety standards.
Administer supervisory responsibilities in accordance with company and department policies.
Attend all required training meetings.
Perform other assigned tasks.

Demonstrate consistent regard and dedication to guests, vendors, colleagues, and the Company.
Possess a working knowledge of the marketplace and contribute to best practices.
Understand the financial and guest relations impact of actions and decisions.
Present new ideas and perspectives to create positive results.
Exhibit respectful consideration of viewpoints, situations, and others.
Prioritize guest needs in all decisions.
Possess strong people skills for effective interaction with guests and team members.
Effectively interact with a diverse group of guests and employees.
Analyze situations and make decisions in a fast-paced environment.
Maintain composure and a positive approach when dealing with guests.
Interact with mobile devices, touch screens, and computers.
Have a complete understanding of applicable Departmental, company, and New York State Gaming Commission rules and regulations.

Shift Manager Slots at Resorts World Catskills

Shift Manager Slots