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About the Role
This role involves speaking with parents who have enquired about tutoring for their child, understanding their academic needs, and either transferring them to a specialist or booking a consultation. The ideal candidate will be a good listener, ask insightful questions, and maintain a warm, productive conversation.
Responsibilities
- Call and qualify inbound and warm leads from parents enquiring about tutoring
- Run discovery conversations to understand year level, subjects, current results, past attempts, and desired outcomes
- Determine the appropriate next step: a live transfer to an agent or a booked appointment
- Handle common objections with empathy and confidence
- Provide clear notes on child's needs for seamless handover
- Maintain accurate and up-to-date CRM records
- Meet weekly targets for calls, transfers, and conversions
Requirements
- Proven experience in lead generation, lead qualification, appointment setting, or phone-based sales
- Excellent verbal and written communication skills
- Strong objection handling and negotiation ability
- Confidence in uncovering genuine motivators during discovery calls
- Ability to build rapport with parents
- Solid CRM skills, demonstrating organization and accuracy
- Sydney CBD-based
- Full working rights in Australia
- A current Working with Children Check or willingness to obtain one
- Familiarity with the NSW school system or the education/tutoring sector is a bonus
Skills
- Lead generation
- Lead qualification
- Appointment setting
- Phone-based sales
- Verbal communication
- Written communication
- Objection handling
- Negotiation
- Discovery calls
- Rapport building
- CRM management
Location
- Sydney CBD
Work Type
- Hybrid
- Contract
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- $55,000 pro rata + commission + super
Benefits
- Option for permanent role
- Commission
- Superannuation
About the Company
- Cluey Learning provides tutoring services.