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About the Role

As our Business Systems Lead, you will be the dedicated, hands-on owner of our core revenue systems, accountable for the integrity, scalability, and continued evolution of the entire Q2C lifecycle. This is an architect-and-builder role where you will design the technical solution, build the most complex parts yourself, and partner directly with Deal Desk, Finance, Pricing & Packaging, and Legal. You will be the lead technical point of accountability for Q2C systems across Salesforce, DealHub CPQ, DocuSign CLM, and integrations with downstream systems. This opportunity allows you to make a foundational positive impact by owning a meaningful, high-impact domain end to end and building robust solutions that empower customer-facing employees.

Responsibilities

Own Q2C solutions end to end, designing technical solutions and integration patterns across Salesforce, DealHub CPQ, DocuSign CLM, and collaborating with teams owning downstream systems.
Lead hands-on implementation of the most complex Q2C workstreams, being comfortable in design docs and Apex, Flow, or configuration.
Serve as the primary technical partner for Deal Desk, Finance, P&P, and Legal, translating business problems into scalable system designs and delivery commitments.
Drive the Q2C roadmap alongside the Director and stakeholders, defining problems, creating plans, and overseeing post-launch success.
Proactively identify and remediate Q2C tech debt and prevent new debt by setting and enforcing design standards.
Partner with downstream teams to maintain and scale critical integrations, acting as the GTM Systems voice in architecture conversations.
Produce clear documentation, including data flows, solution designs, runbooks, and how-to guides.
Mentor teammates on Q2C best practices and contribute to the technical growth of the GTM Systems team.

Requirements

Must be legally authorized to work in the United States for the duration of employment.
5+ years of progressive experience as a Solutions Architect, Lead Business Systems Analyst, or similar senior systems role, preferably in a fast-paced enterprise SaaS environment with subscription revenue.
Deep, hands-on expertise across the Quote-to-Cash lifecycle, including stakeholder needs and design trade-offs within Deal Desk, Finance, P&P, and Legal.
Strong ownership mindset and proven track record of handling architecture and execution on complex CPQ, CLM and billing programs.
Hands-on experience with Salesforce development.
Direct experience implementing or operating DealHub CPQ and DocuSign CLM (or comparable enterprise CPQ/CLM tools) in a subscription-management context.
Ability to balance speed with long-term scalability.
Excellent communication skills, with the ability to explain technical solutions and trade-offs to non-technical colleagues.

Skills

Salesforce
DealHub CPQ
DocuSign CLM
Apex
Flow
Configuration
NetSuite
Salesforce Admin certification
Salesforce Advanced Admin certification
Salesforce Platform App Builder certification

Location

United States

Work Type

Hybrid

Experience Level

5+ years

Education Level

Salesforce Admin certification
Salesforce Advanced Admin certification
Salesforce Platform App Builder certification

Salary/Compensations

$150,000—$177,000 USD

Benefits

Equity through our Employee Share Option Program
Learning programs and coaching
Quarterly refresh days
Extended end-of-year break
Monthly allowance to support wellbeing and lifestyle
Inclusive parental leave from day one
A MacBook and budget to set up your home workspace
Five annual social impact days
Medical insurance coverage for you and your family (Available for US & UK only)

About the Company

Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,000 companies create a better world of work.
Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams.
Powered by people science and the most comprehensive employee dataset in the world, innovative companies depend on Culture Amp every day.
Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia.
Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.

Equal Opportunity

Research shows that candidates from underrepresented backgrounds may hesitate to apply if they don’t meet every requirement, but your unique experience matters. If you’re interested in joining us, we strongly encourage you to apply and help us build a more diverse and impactful team.
If you require reasonable accommodations or adjustments due to a disability to complete the online application or to participate in the interview process, please contact accommodations@cultureamp.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.