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About the Role

As a Concierge, your primary responsibility is to deliver exceptional customer service and create a welcoming and memorable experience for guests. You will serve as the main point of contact for guests, assisting with inquiries, providing information, and offering personalized recommendations to enhance their stay. From arranging reservations to coordinating special requests, your role is crucial in ensuring that guests have a delightful and stress-free experience during their time at our establishment. Your proactive approach, attention to detail, and extensive knowledge of local attractions will contribute to making their stay truly exceptional. This role reports to the Lead Concierge or the Client Relations Manager.

Responsibilities

• Deliver exceptional customer service.
• Create a welcoming and memorable experience for guests.
• Serve as the main point of contact for guests.
• Assist with inquiries.
• Provide information to guests.
• Offer personalized recommendations to enhance guest stays.
• Arrange reservations.
• Coordinate special requests.
• Ensure guests have a delightful and stress-free experience.
• Utilize a proactive approach.
• Demonstrate attention to detail.
• Leverage extensive knowledge of local attractions.

Requirements

• Extensive knowledge of local attractions.

Skills

• Customer service
• Communication
• Problem-solving
• Interpersonal skills
• Attention to detail
• Local knowledge

About the Company

• Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms.
• Opensity provides integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth.
• Capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.
• Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Equal Opportunity

• Opensity is committed to fostering an inclusive, equitable, and accessible workplace.
• We believe diverse perspectives strengthen our teams and the work we do for our clients.
• Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.
• We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.
• Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.