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About the Role

The Customer Architect owns the critical phase of a Prophet customer's journey, from contract signature to active platform engagement. This role is the primary point of accountability during onboarding, coordinating across Data Science, Platform, and Customer Success to ensure a strong customer start. It sits at the intersection of commercial outcomes, decision science, and delivery discipline, managing concurrent onboardings and building data foundations for effective modeling.

Responsibilities

Own onboarding end-to-end, managing governance, working groups, steering committees, and milestone check-ins.
Partner with Data Scientists and Platform engineers to deliver against timelines and scope.
Establish data confidence early by coordinating data collection and confirming completeness, granularity, and integrity.
Build strong customer relationships as the primary point of contact during onboarding.
Map the customer landscape, identify champions, and manage stakeholder engagement across markets and cultures.
Translate business questions into decision science use cases on Prophet.
Frame expectations for platform delivery and ensure the first model reveal builds trust.
Build scalable processes by documenting and refining onboarding workflows and creating reusable customer-facing materials.
Capture product feedback and expansion opportunities to inform the roadmap.
Run structured transitions to ongoing Customer Success with full context and documented insights.

Requirements

Experience with marketing data (media spend, digital analytics, commercial data) is essential.
4+ years in customer onboarding, implementation, customer success, or consulting, preferably in SaaS, martech, or data/analytics.
Proven ability to manage multiple complex projects simultaneously.
Strong stakeholder management skills, comfortable engaging with marketing directors, CMOs, and commercial leads.
Experience working with enterprise customers in Australia and Southeast Asia.
Cultural fluency to navigate diverse customer environments.
Sharp organization, attention to detail, and a proactive problem-solving approach.
Comfort navigating ambiguity and working with customers with incomplete data.
Comfort operating with a high degree of autonomy while collaborating across timezones.
Experience with Linear, Notion, or similar project management tools.
Full working rights in Australia.
Background in marketing analytics, marketing mix modelling, or decision science is a plus.
Experience in a high-growth SaaS environment, especially expanding into new markets, is a plus.
Comfort with data concepts, understanding data pipelines and the importance of source data quality.

Skills

Customer Onboarding
Implementation
Customer Success
Consulting
SaaS
Martech
Data Analytics
Project Management
Stakeholder Management
Marketing Data
Decision Science
Marketing Mix Modelling
Process Improvement
Cross-functional Collaboration
Communication
Problem-Solving
Data Concepts

Location

Australia (Remote)
Sydney, Australia

Work Type

Full-time
Remote

Experience Level

4+ years

Salary/Compensations

ESOP for a fast-scaling company

About the Company

Prophet is an award-winning Australian SaaS platform that helps marketing and commercial leaders understand business drivers using marketing mix modelling and decision science.
The platform is used by major brands in the region, providing confidence for investment decisions.
Recognized as AFR Most Innovative Company for Media & Marketing in 2025.
Experiencing rapid growth with over 45 enterprise customers.
Prophet is a world-first predictive intelligence platform revolutionizing marketing and commercial ecosystem understanding and optimization.
It offers speed, clarity, and precision to measure, forecast, and simulate investment impact across all channels.
The platform uses advanced mathematics and AI to build a digital clone of an organization's ecosystem, analyzing various data types for real-time strategy guidance.
Works with progressive enterprise brands in finance, banking, telecommunications, automotive, and retail.
Helps clients reduce inefficiencies, improve media ROI, and make confident decisions.
Founded by a team with experience from SpaceX, Deloitte, Meta, WPP, and NAB.
Backed by leading investors and is rapidly scaling.