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About the Role

We are seeking a self-sufficient Amazon Connect Engineer with a software or cloud background to enhance expertise in contact center technologies, specifically Amazon Connect. Prior experience configuring and implementing Amazon Connect solutions, either as a senior individual contributor or team lead, is required.

Responsibilities

• Guide clients through the end-to-end design, development, and implementation of Amazon Connect-based solutions.
• Focus on creating intuitive, human-centric conversational interfaces.
• Leverage expertise in conversational AI and design to improve customer satisfaction, reduce operational costs, and optimize client processes.
• Serve as a trusted advisor to clients, providing guidance on Amazon Connect solution implementation.
• Lead client workshops, gather business requirements, and align with customer experience goals.
• Collaborate with technical, development, and operational teams to ensure successful integration of Amazon Connect solutions.
• Lead and mentor a team of consultants, fostering a culture of collaboration, innovation, and continuous improvement.

Requirements

• Proven experience in conversational design, particularly in creating voice and chatbot solutions.
• Hands-on experience designing or configuring Amazon Connect solutions.
• Strong understanding of natural language processing (NLP), AI-driven automation, and customer experience strategies.
• Exceptional client-facing skills, with experience in managing stakeholder relationships and delivering workshops.
• Ability to manage multiple projects simultaneously, ensuring timelines and client expectations are met.
• Experience leading and mentoring high-performing teams in a consulting environment.
• The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.

Skills

• Amazon Connect
• Conversational AI
• Conversational Design
• Voice Solutions
• Chatbot Solutions
• Natural Language Processing (NLP)
• AI-driven Automation
• Customer Experience Strategies
• Client Management
• Technical Business Analysis
• Cross-functional Collaboration
• Team Leadership
• Mentoring

Experience Level

• Senior individual contributor
• Team lead

Benefits

• Retail discounts
• Wellbeing leave
• Paid volunteering days
• Twelve flexible working options
• Market-leading parental leave
• Return to work support package

About the Company

• Deloitte Engineering Practice helps clients realize the potential of transformational capabilities to solve their most challenging issues.
• We improve their agility and resilience and identify opportunities to optimize their technology usage.
• We also accelerate our clients towards a technology-driven future, by implementing vendor solutions as well as Deloitte-developed software solutions and tools.
• At Deloitte, we focus our energy on interesting and impactful work.
• We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society.
• We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.
• We embrace diversity, equity and inclusion.
• We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles.
• What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.
• We value in-person connection with our clients and our colleagues.
• We offer several ways for you to work flexibly so that you can serve your clients, stay connected with your team, and manage your personal priorities.
• We help you live and work well.

Equal Opportunity

• We embrace diversity, equity and inclusion.
• We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles.
• What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.