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About the Role

This role is heavily relationship-focused, with accountability for customer retention, renewal outcomes and identifying opportunities to expand customer value. You will work closely with Product Specialists and internal stakeholders to understand customer needs, spot gaps, and deliver tailored solutions. While this is not a pure new-business role, it does require a strong commercial mindset and the ability to proactively identify and convert upsell opportunities within existing accounts.

Responsibilities

Maintain and grow an existing portfolio of Regulatory Compliance of approximately 90+ customers
Drive retention, renewals and customer satisfaction
Identify and convert upsell opportunities within existing accounts
Conduct regular customer engagement and solution demonstrations
Collaborate with the Product Specialist, Content & Marketing on gap analysis and opportunity identification
Retain, build & maintain sales pipeline to achieve renewal rate targets & monthly or quarterly upsell targets
Actively build strong relationships with key internal and external stakeholders
Demonstrate and articulate a full understanding of the entirety of the LexisNexis RC technology portfolio including products and services/education offerings.
Maintain accurate CRM records and sales forecasts

Requirements

Appropriate degree qualifications with relevant work experience – preferably the Risk & Compliance solutions market but also open to SAAS, Legal, Professional services industries
Minimum 3 - 5 years’ experience in Relationship Management or Customer Success roles with blend of Sales where structure sales and consultative selling approaches are used.
Prior experience in solution sales or subscription sales is essential
Ability to balance farming existing customers with identifying growth opportunities
Excellent communication and active listening skills
Comfortable managing a portfolio across multiple customers and priorities
Proven ability to maintain understanding and awareness of the risk and compliance market and LexisNexis solution offerings is essential.
Team player and problem solver; energetic and driven to succeed in a fast-paced, dynamic environment, hungry for sales and worked in targets-driven environment

Skills

Relationship Management
Sales
Solution Sales
Subscription Sales
Consultative Selling

Location

Sydney
Melbourne
Brisbane

Work Type

Permanent
Full-time
Hybrid

Experience Level

3 - 5 years

Education Level

Appropriate degree qualifications

Salary/Compensations

Base + uncapped commissions

Benefits

Discounted Health plan rate and Optical Assistance
Life assurance and income protection
Option to buy additional Annual Leave days
Volunteer leave and wellness initiatives
Birthday leave
Employee Assistance Program
Flexible working arrangements
Benefits for you and your family
Access to learning and development resources
Global discounts and free wellbeing & learning classes
Electric Vehicle Novated Leasing

About the Company

At LexisNexis, we’re more than a legal and professional services company, we’re a team of thinkers, doers, and problem solvers. With 11,800 colleagues in over 150 countries, we’re using cutting-edge technology, including AI, to power real change in the legal and compliance industries.
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

Equal Opportunity

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.