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About the Role

The Product Owner will manage global English system(s) and capabilities throughout their lifecycle, focusing on continuous improvement. This role involves communicating product development, promoting adoption, representing users, and incorporating feedback to ensure customer needs are prioritized in all decisions.

Responsibilities

• Manages the procurement, development, configuration, quality assurance, and ongoing maintenance of new and legacy systems/platforms.
• Works to reduce duplication of capabilities across the product portfolio for efficient fund utilization.
• Owns and prioritizes the Product Backlog in alignment with business objectives, ensuring transparency and understanding.
• Supports the global, regional, and country-level rollout of new products, advising on necessary modifications.
• Ensures quality assurance of content delivered through systems in consultation with relevant teams and stakeholders.
• Guarantees platform content adheres to brand guidelines and features a user-friendly interface.
• Maintains platform availability and functionality according to the service level agreement.
• Applies advanced knowledge and technical expertise to resolve complex business issues related to technical platforms.
• Contributes to the design and development of technical projects for platform enhancement.
• Provides specialist technical support and advice to stakeholders.
• Builds and maintains effective relationships with internal and external partners for integrated project delivery.
• Provides relevant data to internal teams such as Proposition, Marketing, or Customer Management.
• Develops business relationships with external consultants, technical innovators, and suppliers for new solutions and technologies.
• Advises business development managers on technical solutions and their suitability and cost.
• Develops professional networks internally and externally to enhance knowledge and expertise.
• Contributes to the planning and management of the core budget for platforms and special initiatives.
• Contributes to financial reporting on income, expenditure, and risk, applying learnings to improve financial performance.
• Plans and prioritizes work activities to ensure effective delivery of responsibilities.
• May have line management responsibilities.
• Determines work plans and coordinates input from others to meet objectives on time and within budget.
• Contributes ideas to support the development of discipline-wide and platform-specific business plans and priorities.

Requirements

• Full-time residency in the UK or Poland with unlimited right to work.
• Track record of successfully creating, launching, and scaling digital product development programs for B2C and B2B markets.
• Demonstrable experience managing products through agile processes and working with user stories.
• Written and verbal fluency in English.

Skills

• Agile project management (preferred)
• ITIL Certification (desirable)

Location

• UK
• Poland

Work Type

• Hybrid

Experience Level

• Pay band 8

Education Level

• First degree or equivalent qualification/experience

Salary/Compensations

• UK annual salary: £38,000 - £46,000
• Poland monthly salary (PLN): 16,300 - 21,700

About the Company

• We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
• For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
• Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
• E&E is a commercially run business with an income of over £700 million per annum generating financial surpluses that are critical to the overall financial sustainability of the British Council.
• Our work in English teaching generates annual revenues of nearly £200m annually, with activities spanning a global network of 80 English teaching centres in 50 countries, teaching 400,000 students each year, as well as an emerging portfolio of on-line products and services already reaching over 120 million English learners and teachers annually.
• Our work in examinations generates annual revenues of nearly £500m and spans English proficiency testing, including the world’s leading English test IELTS (run in partnership with Cambridge Assessment English and IDP) which is now taken by 3 million candidates worldwide each year, as well as the British Council’s own Aptis test, and a wide range of UK school, professional and other qualifications.
• A connected and trusted UK in a more connected and trusted world.

Equal Opportunity

• We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work.
• The British Council is a Disability Confident Employer.
• The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent.
• We guarantee an interview for disabled applicants who meet the minimum role requirements.
• We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
• The British Council is committed to safeguarding children, young people and adults who we work with.
• We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
• Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.