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About the Role

Represent the Customer Engagement team globally as the senior security voice in Australia, New Zealand, and Hong Kong. This role involves direct engagement with enterprise customers, collaboration with global security and product teams, and shaping how security enables business growth. You will operate with autonomy, owning customer security engagements end-to-end, providing expert guidance, and reducing security-related friction during the sales cycle. Your expertise will enhance customer relationships, trust, satisfaction, and brand reputation.

Responsibilities

Own the information security narrative for the region, acting as the senior escalation point for complex customer security matters.
Represent the voice of the customer within the global security organisation.
Serve as the sole in-region Information Security Customer Engagement resource.
Partner closely with sales, go-to-market, and product management teams.
Lead customer security engagement calls and complete security questionnaires.
Provide timely expert support to win and retain business.
Maintain exceptional quality standards across all customer interactions.
Curate and maintain local Trust Center content and customer-facing security materials.
Collaborate with Product Management to bring relevant security capabilities into the product roadmap.
Help reduce the volume and complexity of customer security reviews.
Drive automation and continuous improvement initiatives across security engagement activities.
Support additional business engagement and compliance activities as required.

Requirements

A deep, hands-on understanding of information security principles, control frameworks, and regulatory requirements.
Comfort engaging directly with customer security, legal, and procurement teams.
Ability to confidently discuss complex security topics.
Proven ability to operate autonomously as the sole information security customer engagement resource within a region.
Ability to manage priorities and deliver outcomes with minimal day-to-day oversight.
Exceptional written and verbal communication skills.
Ability to explain complex security concepts clearly.
Ability to build trust with customers and internal stakeholders.
Experience using AI tools to improve efficiency and automate workflows.
Apply sound judgement to security-related activities such as questionnaire responses and assurance processes.
10+ years' experience in information security.
Significant experience in customer-facing security assurance, GRC, or pre-sales security within a software or SaaS environment.
Strong knowledge of frameworks and regulations including ISO/IEC 27001, SOC 2, GDPR, Australian Privacy Principles (APPs), and New Zealand Privacy Act.
Familiarity with government assurance frameworks such as IRAP and NZISM is highly regarded.

Skills

Information Security Expertise
Customer Engagement Experience
Independence & Initiative
Communication Skills
AI Fluency
ISO/IEC 27001
SOC 2
GDPR
Australian Privacy Principles (APPs)
New Zealand Privacy Act
IRAP
NZISM

Location

Sydney
Melbourne

Work Type

Hybrid

Experience Level

10+ years' experience in information security
Significant experience in customer-facing security assurance, GRC, or pre-sales security within a software or SaaS environment.

Education Level

Security certifications such as CISSP, CISM or ISO/IEC 27001 Lead Auditor are advantageous but not essential.

Benefits

Country specific benefits

About the Company

LexisNexis is one of the world's leading providers of legal, regulatory and business information and technology solutions.
We combine authoritative legal content, advanced analytics and cutting-edge AI technology to help legal professionals work faster, make better decisions and achieve better outcomes.
With the launch of Lexis+ AI and Protege, we are redefining how legal professionals research, draft, analyse and interact with information, helping organisations unlock the power of trusted generative AI within legal workflows.
Join us and help shape the future of AI-powered legal technology across Australia, New Zealand and Hong Kong.

Equal Opportunity

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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