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About the Role
This role supports the Store Manager in delivering excellent customer service, developing the team, and creating a welcoming store environment. The Assistant Store Manager/Optician will also step in for the Store Manager when needed.
Responsibilities
- Support the Store Manager in delivering excellent customer service and developing the team.
- Create a welcoming and friendly store environment and respond to customer needs professionally.
- Handle customer complaints and resolve issues with honesty and integrity.
- Step in as Store Manager when needed.
- Conduct pre-testing for eye exams and take accurate eyewear measurements.
- Recommend products and stay informed about industry trends.
- Educate customers on lens care, maintenance, and proper use.
- Process sales, payments, returns, and other transactions accurately through the POS system.
- Manage inventory shipments and maintain store displays according to brand standards.
- Respond to customer inquiries and complaints by phone and email.
- Follow company policies regarding safety, health, security, and workplace conduct.
Requirements
- Strong customer service and communication skills.
- Ability to train and develop team members.
- Strong problem-solving skills with a professional and positive attitude.
- Knowledge of eyewear products and basic optical measurements.
- Ability to work accurately with POS systems and inventory.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Ability to work independently and take initiative when needed.
Skills
- Customer service
- Communication
- Team development
- Problem-solving
- Eyewear product knowledge
- Optical measurements
- POS systems
- Inventory management
- Attention to detail
- Multitasking
Location
- San Francisco, CA
Work Type
- Permanent
- Full-time
Salary/Compensations
- $26-30 per hour
Benefits
- Full benefits
About the Company
- Client: Retail