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About the Role
You will work collaboratively and proactively through telehealth to help customers stay safe and independent at home. You will triage clinical concerns with care, confidence, and clarity, providing expert clinical input to guide decisions. You will be part of a forward-thinking team reshaping aged care that genuinely values your knowledge and the impact you make every day.
Responsibilities
- Effectively deliver on all requirements of the Clinical Roster including managing the clinical Inbox and task list.
- Triage customer health and wellbeing notes for identification of, and response to, deterioration.
- Complete Validated Assessment Tools (VATs).
- Assist other HomeMade teams via booked sessions to deliver clinical guidance and advice.
- Complete referrals for Comprehensive Nursing Assessments (CNAs).
- Complete clinical reviews, formulating recommendations to promote health, safety and wellbeing for customers, and supporting customers and their representatives to understand and make informed decisions.
- Review and respond to clinical escalations, incidents, and complaints with a clinical component.
- Provide guidance and support to customers and their representatives on palliative care and advance care planning.
- Provide subject matter expertise and guidance on HomeMade clinical policies and procedures to contracted service providers.
- Uphold delivery of services in accordance with the Aged Care Act and Aged Care Quality Standards.
- Participate in, contribute to and implement clinical quality improvement and clinical risk management initiatives.
- Provide clinical subject matter expertise and support to wider business as directed.
- Maintain practice alignment with the Clinical Governance Framework.
- Maintain AHPRA registration and CPD requirements.
- Work with the Clinical Manager to recognise opportunities for service innovation and take a proactive approach to implementation.
- Promote a culture of best practice and shared knowledge by sharing deep experience in the home care sector and the broader aged care system.
Requirements
- AHPRA Registration as a Registered Nurse
- First Aid certification
- Experience in Home and Community Care, ideally with aged care clients
- Strong clinical decision-making and case management skills
- A warm, human approach and genuine passion for empowering others
- Excellent communication and customer service skills
- Knowledge of self-managed or consumer-directed care is a plus
Skills
- Telehealth
- Clinical Triage
- Clinical Input
- Clinical Guidance
- Clinical Reviews
- Palliative Care
- Advance Care Planning
- Subject Matter Expertise
- Clinical Policies and Procedures
- Aged Care Act Compliance
- Aged Care Quality Standards Compliance
- Clinical Quality Improvement
- Clinical Risk Management
- Service Innovation
- Best Practice Promotion
- Shared Knowledge
- Home Care Sector Experience
- Aged Care System Experience
Location
- Remote
Work Type
- Hybrid
- Full-time
Experience Level
- Experience in Home and Community Care, ideally with aged care clients
- Deep experience in the home care sector and the broader aged care system
Education Level
- AHPRA Registration as a Registered Nurse
Benefits
- Learn from industry experts, experienced leaders, and on-the-job opportunities.
- 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.
- Hybrid workplace balancing time in the office with remote work.
- One extra paid leave day per quarter.
- A floating public holiday to acknowledge a significant day.
- Reward and Recognition program.
About the Company
- HomeMade is an approved aged care provider dedicated to improving its customers' lives by empowering older people to self-manage their service providers with the assistance of our clinical and customer support teams.
- Our transformative technology platform helps thousands of people retain choice and control by allowing them to create unique support plans that meet their specific needs and optimise their funds.
- By working at HomeMade, you can play a crucial role in helping older people maintain their independence and live fulfilling lives in their own homes.
- You’ll be joining a team that is passionate and dedicated to making a meaningful difference in the lives of others.
- HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies.
- We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care.
- We believe in technology as an enabler.
- We’re driven by helping customers attain better outcomes.
Equal Opportunity
- As an organisation, we celebrate our diversity and welcome all people, regardless of their family responsibilities, ethnicity, faith, sexual orientation, or gender identity.
- Aboriginal and Torres Strait Islander people are encouraged to apply.
- If this role has stood out to you but you don’t feel like you ‘tick all the boxes,’ we strongly encourage you to apply nonetheless. We value diversity in experience, and you might just bring something we are looking for to our organisation!