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About the Role
Join our global team as an Application Support Engineer to ensure system stability and exceptional client service. Collaborate with engineers, analysts, and cross-functional groups to resolve production issues promptly. Opportunity to work with top-tier retailers and online brands relying on our cross-border eCommerce solutions.
Responsibilities
- Ensure all merchant technical issues are addressed.
- Collaborate closely with the Tier 2 team and other departments.
- Debug and resolve complex technical issues.
- Handle escalations and intricate problems.
- Investigate logs and utilize SQL for issue resolution.
Requirements
- 2+ years of experience as a technical support engineer.
- Excellent understanding of technical support methodologies and tools.
- Exceptional troubleshooting skills.
- Willingness and ability to deep dive into problems and find root causes.
- Ability to multitask and manage various priorities.
- Exceptional interpersonal skills.
- Experience with debugging tools and analyzing logs.
- Experience with Atlassian, Zendesk, SharePoint is an advantage.
- Knowledge of SQL and experience working with relational databases is an advantage.
- Previous experience working in a global organization is an advantage.
- Excellent English and Japanese written and verbal communication skills are a must.
Skills
- Technical support methodologies
- Troubleshooting
- Debugging tools
- Log analysis
- SQL
- Relational databases
- Atlassian
- Zendesk
- SharePoint
- English communication
- Japanese communication
Experience Level
- 2+ years
About the Company
- Global-e is a cross-border eCommerce solution provider.