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About the Role
The Event Services Technician is responsible for assisting with floor operations, including setup, strike, and operation of technology solutions in a hotel or hospitality environment, with a focus on delivering unmatched customer service to guests and clients.
Responsibilities
- Ensure all event sets and strikes are completed according to Company SOPs.
- Greet guests/clients before event and provide clear instructions on how to operate equipment.
- Provide continued communication with client to ensure success of all events.
- Follow through on all client requests.
- Look for opportunities to enhance client’s event.
- Maintain accurate client event information within the Company’s business systems.
- Review daily invoices with client and obtain client’s signature on invoice(s).
- Comply with all Company security and safety measures.
- Constantly aware of the property inventory and location of equipment.
- Ensure inventory is secure from theft and/or damage.
- Ensure all inventory is in good working order and rental condition.
- Immediately report any lost, stolen, or damaged equipment to management.
- Ensure all Company occupied areas are clean, organized, and up to Company standards.
- Continually work toward enhancing and improving technical skills to include audio, video/data, staging, computer operation, and networking.
- Comply with all Company policies and procedures.
- Perform other duties as assigned.
Requirements
- High School Graduate or equivalent.
- Prior exposure to audio visual and/or hospitality industry.
- Computer proficiency (hardware, software and networking).
- Strong technical aptitude.
- Planning ability; able to plan ahead and prioritize.
- Excellent organization skills.
- Strong inter-personal skills.
- Strong verbal, listening and written communication skills.
- Strong customer focus.
- Strong team player orientation.
- Ability to meet physical demands including standing or walking for long periods, bending, stooping, reaching, and lifting up to 50 pounds occasionally.
Skills
- Audio visual operation
- Hospitality industry knowledge
- Computer hardware
- Computer software
- Networking
- Technical aptitude
- Planning
- Prioritization
- Organization
- Inter-personal communication
- Verbal communication
- Listening skills
- Written communication
- Customer service
- Teamwork
Location
- Hotel or hospitality environment
Work Type
- Full-time
Experience Level
- Entry-level
Education Level
- High School Graduate or equivalent
About the Company
- Pinnacle Live is a premium, in-house AV partner that elevates live event expectations.
- We deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events.
- We empower employees to tackle tough challenges to deliver unforgettable hospitality and live event experiences.
Equal Opportunity
- Pinnacle Live is an E-verify and Equal Employment Opportunity Employer.
- Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions.
- We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive.
- We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.
- Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members.
- We strive to create an environment where we actively embrace all forms of diversity.