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About the Role

JETSET Pilates is a modern, music-driven Pilates brand redefining the boutique fitness experience. Studio Leads are the heartbeat of the studio, creating exceptional client experiences, supporting instructors, and ensuring smooth daily operations. They act as hospitality leaders and studio ambassadors, growing the community by connecting with clients and guiding them toward suitable memberships and packages.

Responsibilities

Drive sales and retention by building relationships with clients to understand their goals and recommend appropriate memberships or packages.
Communicate the value of the JETSET experience to convert inquiries and offers into memberships.
Follow up with leads and prospective members via phone, text, email, and in-person.
Support studio sales initiatives, promotions, and community events.
Create a welcoming and personalized client experience to ensure member engagement and satisfaction.
Monitor member activity and proactively reach out to disengaging or at-risk clients.
Partner with the General Manager and studio team to achieve membership, retention, utilization, and revenue goals.
Maintain accurate lead, sales, and member notes in studio systems.
Deliver exceptional client experiences by greeting and checking in clients warmly and professionally.
Answer questions, solve problems, and provide solutions that exceed client expectations.
Build meaningful relationships and create a welcoming community.
Deliver a five-star first-visit experience for new clients.
Support instructors before, during, and after class to ensure a seamless client experience.
Assist management in communicating schedule updates and studio information to clients.
Demonstrate flexibility and a team-first mindset by covering shifts when needed.
Manage front desk, lobby, and studio cleanliness and organization.
Answer phones, respond to emails, and process client inquiries promptly.
Process sales, memberships, and class packages accurately.
Maintain accurate client records in booking and CRM systems.
Process retail sales and restock inventory.
Support opening and closing duties and ensure all policies and procedures are followed.

Requirements

Experience recommending specific services or products.
Excellent communication and interpersonal skills.
Strong attention to detail and multitasking abilities.
Passion for health, wellness, and helping others.
Ability to thrive in a fast-paced, customer-focused environment.
Previous customer service or front desk experience is preferred, but not required.
Proficiency with technology and comfort learning new systems.
Ability to work mornings, evenings, weekends, and holidays as business needs require.
Reliable and consistent availability.
Ability to open and close the studio as needed.
Ability to stand for extended periods.
Ability to lift and carry items up to 30 pounds.
Ability to bend, reach, and move throughout the studio.

Skills

Sales
Client Relationship Management
Customer Service
Communication
Interpersonal Skills
Attention to Detail
Multitasking
Technology Proficiency
Operational Management
Teamwork

Location

Onsite

Work Type

Full-time

Experience Level

Entry Level
Mid Level

Salary/Compensations

$20 - $20 an hour
Performance bonus tied to membership growth

Benefits

Employee discounts
Complimentary or discounted JETSET Pilates classes
Training & development
Growth opportunities

About the Company

JETSET Pilates is a modern, music-driven Pilates brand redefining the boutique fitness experience.
JETSET is committed to developing future leaders.
Studio Leads who demonstrate exceptional performance may have opportunities to grow into Community Lead, Assistant General Manager, General Manager, or support new studio openings as the brand continues to expand.

Equal Opportunity

JETSET Pilates is a modern, music-driven Pilates brand redefining the boutique fitness experience. Our Studio Leads are the heartbeat of the studio—creating exceptional client experience, supporting our instructors, and keeping daily operations running smoothly. Equal parts hospitality leader and studio ambassador, they help grow our community by connecting with clients and confidently guiding them toward the memberships and packages that support their goals.If you thrive in a fast-paced environment, love connecting with people, and take pride in creating a welcoming community, we'd love to have you on our team.