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About the Role
The Alumni & Supporter Relations Officer (Bayes) plays a key role in planning and delivering programmes and services for Bayes alumni, including UK and international events and volunteer management. This role supports Bayes Business School and City St George's strategic priorities by managing a portfolio of alumni volunteers and groups, and enhancing alumni engagement for the global alumni community.
Responsibilities
- Plan and deliver programmes and services for Bayes alumni.
- Manage UK and international events and volunteer management.
- Manage a portfolio of alumni volunteers and groups.
- Recruit, train, develop, engage, steward, and retain alumni volunteers.
- Enhance alumni engagement and opportunities for the Bayes and City St George's global alumni community.
- Plan, deliver, and evaluate events and volunteering programmes strategically.
Requirements
- Proven experience in event, volunteer, and stakeholder engagement management.
- Exceptional communications skills, able to confidently engage with a broad range of stakeholders.
- Excellent organisation and time management skills.
- Ability to work under pressure and to demanding timelines.
- Proven experience of successfully planning, delivering, and monitoring stakeholder engagement events (UK and international; in-person and virtual).
- Strong experience of client-facing and delivery-focused customer service.
- Experience of volunteer management and managing multi-disciplined relationships with stakeholders from diverse backgrounds.
- Experience of working in the Higher Education, Advancement sector, business school, charity, or fundraising sector.
- Proven experience of working with a Customer Relationship Management (CRM) system.
- Proven ability to think strategically, identify problems, and recommend solutions.
- Ability to think creatively and identify ways of improving effectiveness.
- Excellent communication skills (oral and written) and ability to build effective working relationships.
- Proven ability to work closely with colleagues as part of a team.
- Exceptional organisational and planning skills, including financial planning and monitoring.
- Ability to accurately interpret data and take projects to completion.
- Ability to multi-task, perform effectively under pressure to tight timescales, and adapt to changing priorities.
- Excellent personal organisation, time management, and prioritisation skills.
- Self-motivation and a delivery-focused, pro-active positive approach.
- Openness to new ideas and creative problem solving.
- Ability to work independently and take ownership of a project.
Skills
- Event management
- Volunteer management
- Stakeholder engagement
- Communications
- Organisation
- Time management
- Customer service
- CRM systems
- Strategic thinking
- Problem solving
- Creative thinking
- Teamwork
- Financial planning
- Data interpretation
- Project management
- Multi-tasking
- Adaptability
- Prioritisation
- Self-motivation
- Pro-active approach
Location
- London
Work Type
- Full-time
Experience Level
- Proven experience
Salary/Compensations
- Sector-leading salary
Benefits
- Pension scheme
- Comprehensive package of staff training and development
About the Company
- City St George’s, University of London is the University of business, practice and the professions.
- Brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution.
- One of the largest higher education destinations for London students.
- Offers a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology.
- Students are at the heart of everything.
- Committed to supporting students to pursue their career and personal ambitions.
- Research is engaged, at the frontier of practice and has a positive impact on the world.
- The purpose of the Philanthropy and Alumni & Supporter Relations Office (PASR) is to support the University's Strategic Plan by delivering philanthropic income and other forms of support.
- The Office raises money for University-wide and strategically important initiatives.
- Works closely with Schools and other Professional Services teams to support UK and international student recruitment, careers opportunities and enhances the student experience.
Equal Opportunity
- Committed to promoting equality, diversity, and inclusion in all its activities, processes, and culture for our whole community, including staff, students, and visitors.
- Welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation, and socio-economic background.
- Operates a guaranteed interview scheme for disabled applicants.