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About the Role

As a Managed Services Analyst, you will focus on the 'run' aspect of our managed services contract, working closely with customers, business analysts, product teams, and other stakeholders to deliver quality managed services. You will drive the analysis and design of technical solutions, ensuring alignment with business and IT strategies and FIS architectural standards.

Responsibilities

• Lead deliveries and development for the payment as a service managed services platform.
• Deliver enhancements while maintaining annual product updates and scheme compliances.
• Act as team lead for offshore and local teams, providing production support on a rostered basis.
• Ensure customers' service levels are met by collaborating with offshore developers and product teams.
• Manage end-to-end project delivery, including requirement refinement, estimates, designs, build, testing support, and implementations.
• Collaborate with stakeholders and external product development teams to ensure quality deliverables and meet timelines.
• Participate in project enhancement work and ensure seamless transition to the run space.

Requirements

• Payment domain and card schemes knowledge and experience.
• Experience with product-based deliveries and maintenance.
• 10+ years of experience in a similar role.
• Australian working rights.
• Strong sense of people leadership, project deliveries, and technical solution designs.
• Strong C++ experience.
• Experience with Unix/Linux, Oracle, SQL, Perl scripting, Shell scripting.
• Java for UI development.
• Strong analytical and problem-solving skills.
• Urge for continuous learning.

Skills

• C++
• Unix/Linux
• Oracle
• SQL
• Perl scripting
• Shell scripting
• Java
• Mainframe (desirable or learn on spot)
• Payment switches (desirable)

Location

• Australia

Work Type

• Hybrid

Experience Level

• 10+ years

Benefits

• Competitive salary
• Attractive benefits
• Subsidised medical and personal insurances

About the Company

• FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.
• Recruitment at FIS works primarily on a direct sourcing model.