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About the Role

As an Operations Lead at Apple Retail, you will embody a whole-store mindset and support the Store Leadership team. You will facilitate meaningful experiences for customers and team members, energize teams to do their best work, and contribute to operational excellence. You will connect with team members, ensuring they have the support, tools, and resources needed for exceptional customer interactions. This role drives and maintains operational readiness and excellence, supporting the leadership team in building and maintaining store team knowledge and engagement in inventory, presentation, and preservation standards. By engaging and influencing the store team, you will ensure operational goals are met to create a unique customer experience.

Responsibilities

Ensure the store complies with Apple values and policies, including privacy and environmental initiatives, while maintaining operational excellence.
Gather, interpret, and share data with the leadership team for strategizing, recognizing successes, and identifying improvement opportunities.
Manage preservation work order tasks and supply budget in compliance with Apple standards.
Ensure all applicable health and safety standards are met, including maintenance and testing of life-safety and health systems.
Coordinate with the Operations team and Technology and Merchandising Pro to ensure store technology and demos meet Apple Retail standards.
Energize, inform, and align team members with store performance goals, priorities, and communication.
Attend to time-sensitive team member feedback, questions, and concerns, escalating issues to Store Leadership as appropriate.
Address operational needs of the store, including opening and closing procedures, cash management, and overrides.
Support customer-facing activities as needed.
Contribute to an inclusive environment by respecting differences and demonstrating curiosity.
Demonstrate Apple’s values of inclusion and diversity in daily activities.

Requirements

Be available to work a schedule based on business needs, including nights, weekends, and public holidays.
Reliably attend work as scheduled, in line with local laws and subject to approved accommodations.
Be able to lift and carry product to various locations within and near the store.
Have experience in retail or sales, or related work experience.
Have experience mentoring or leading others personally or professionally.

Skills

Motivate others to achieve performance goals by fostering open dialog, collaboration, and recognition.
Resolve conflict and settle differences in productive ways.
Work in a fast-paced environment and make timely decisions using analytics, experience, and judgment.
Demonstrate excellent attention to detail and organization skills.
Work autonomously and be willing to take initiative without close supervision.
Demonstrate a basic understanding of business productivity software, such as Numbers or Excel.

About the Company

Apple Retail is where the best of Apple comes together.
We bring our expertise to help people do what they love, delivering an only-at-Apple experience.
We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.