Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Point Casino & Hotel is seeking a dependable and technically skilled IT Technician to provide hands-on technical support across a fast-paced, 24/7 gaming and hospitality environment, ensuring the reliable and efficient operation of technology systems.

Responsibilities

• Provide first-level technical support for hardware, software, network, and system-related issues.
• Diagnose and resolve technical problems in a timely and professional manner.
• Troubleshoot computers, printers, peripherals, network connectivity, software applications, and other technology equipment.
• Respond to service requests and prioritize issues based on operational needs.
• Provide support throughout the property, including gaming, hotel, food and beverage, administration, and other departments.
• Install, configure, maintain, and replace computers, peripherals, software, and other IT equipment.
• Assist with network infrastructure, audio-visual equipment, and other technology systems.
• Perform routine maintenance and system checks to help prevent equipment failures and downtime.
• Assist with technology upgrades, deployments, and other IT projects.
• Maintain accurate equipment inventory and documentation.
• Support technology systems within a regulated gaming environment.
• Follow established security, compliance, and operational procedures.
• Maintain confidentiality and protect sensitive company and guest information.
• Assist in ensuring technology systems meet applicable Port Gamble S'Klallam Gaming Enterprise requirements and gaming regulations.
• Provide professional and responsive service to employees and internal departments.
• Explain technical issues and solutions clearly to both technical and non-technical users.
• Work collaboratively with IT team members, department leaders, vendors, and service providers.
• Maintain a positive, solutions-focused approach when responding to technical issues.
• Communicate system issues, outages, and resolutions appropriately.

Requirements

• Must be able to work a flexible schedule, including evenings, weekends, holidays, and other shifts as required by a 24/7 operation.
• Must maintain reliable and dependable attendance.
• Must obtain and maintain a Class III Gaming License from the Washington State Gambling Commission and Port Gamble S'Klallam Gaming Commission, as required.
• Must be able to work effectively in a fast-paced environment where timely technical support is essential.

Skills

• Computer hardware
• Software
• Basic networking concepts
• Troubleshooting
• Problem-solving
• Prioritization
• Attention to detail
• Organizational skills
• Communication
• Customer service
• Ability to learn new technologies and systems

Location

• The Point Casino & Hotel

Work Type

• 24/7 operation

Experience Level

• Two years of computer operations or technical experience
• Technical school certification

Education Level

• High school diploma or equivalent

About the Company

• The Point Casino & Hotel operates in a fast-paced, 24/7 gaming and hospitality environment.