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About the Role

Relay is seeking a leader to own Compliance Strategy and Operations end-to-end, including AML, sanctions, KYB/CDD, regulatory change, and monitoring. This is a build role focused on creating a modern compliance function from the ground up, enabling safe scaling, new product launches, and operational efficiency through data-driven and automated solutions. The role is critical for growing transaction volume, launching credit and lending products, and ensuring the company's long-term success.

Responsibilities

Build and own Relay's compliance program end-to-end, including policies, procedures, risk assessments, and controls across all products.
Be accountable for program effectiveness, including investigations, suspicious activity governance, escalation paths, and issue remediation.
Own the compliance relationship with the sponsor bank, including day-to-day partnership, exam and audit readiness, and product approvals.
Design monitoring, testing, and reporting infrastructure to demonstrate control effectiveness with data.
Set the strategy for transaction monitoring, investigation, and suspicious activity reporting.
Implement continuous re-verification for KYB and customer diligence, focusing on synthetic business identity.
Partner with Product, Engineering, Risk, and Operations to embed compliance requirements into new products.
Track the regulatory landscape and translate changes into control updates and roadmap adjustments.
Hire, coach, and grow the Compliance team, setting structure, career paths, and standards.
Drive AI and automation in compliance operations to scale capacity efficiently.
Measure program performance using a balanced scorecard of risk outcomes and customer friction.
Provide clear reporting to senior management and the board on program health and risk.
Actively use AI tools in daily work and push for innovation.

Requirements

8+ years of compliance experience in fintech, banking, or payments.
Experience leading a compliance function or a major pillar of one.
Proven experience building compliance programs, policies, and control frameworks from the ground up.
Direct experience owning a program's effectiveness and understanding its scrutiny.
Managed a sponsor bank, regulator, or examiner relationship directly.
Comfortable defining metrics to prove control effectiveness using data.
Technically fluent enough to reason about monitoring systems, decisioning platforms, and data pipelines.
Experience hiring, coaching, and growing compliance talent.
Belief that compliance enables growth and ability to find paths to 'yes'.
Strong communication skills across all levels.
Ability to thrive in fast-paced environments, tackle ambiguity, and build process.
Actively using AI tools in current work.
Experience with charter applications, second sponsor bank diligence, or BaaS program structuring (Bonus).
Familiarity with compliance and financial crimes tooling (Bonus).
Experience across multiple product types (Bonus).
Experience joining a company at its early stages and seeing it through scale (Bonus).
Experience working in a fintech startup or scale-up (Bonus).

Skills

Compliance Strategy
Compliance Operations
AML
Sanctions
KYB/CDD
Regulatory Change Management
Monitoring and Testing
Risk Assessment
Sponsor Bank Relationship Management
Data Analysis
Financial Crimes
Transaction Monitoring
Suspicious Activity Reporting
Continuous Re-verification
Synthetic Identity Fraud Detection
AI Integration
Team Leadership
Process Building
Cross-functional Collaboration
Communication

Location

Remote

Work Type

Full-time

Experience Level

Director
8+ years

Salary/Compensations

$187,000 CAD to $231,000 CAD
Typical starting salary: $220,000 CAD

Benefits

Perks and benefits information available on Candidate Hub

About the Company

Relay is a digital banking platform for self-made business owners, providing tools and knowledge to manage money effectively.
The company aims to replace financial guesswork with real visibility, transforming cash flow management.
Relay is scaling rapidly and prioritizes a compliance program that enables safe growth.
The company is committed to helping millions of SMBs operate safely and confidently.
Relay values relentless reinvention, autonomy, ownership, AI integration, impact-driven work, complexity, feedback, and supporting small businesses.

Equal Opportunity

If you require accommodations at any stage of the hiring process, please reach out to your Talent Partner.
We welcome diverse backgrounds and people who think critically, challenge the status quo, and want to help small businesses thrive.