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About the Role

You are a trusted advisor, product consultant, and closer, working with customers to deliver immense ROI through an efficient, value-based renewal and upsell cycle. You will act as a product evangelist, solutioning Zip to meet current pain points with an eye toward future product development. As a builder, you will contribute to shaping the team culture and bringing best practices to the organization.

Responsibilities

• Partner with the Customer Success team to monitor health scorecards, identify customer needs, and demonstrate account management capabilities to guide deal closure.
• Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from Zip.
• Engage the broader Zip team to provide regular and accurate updates on renewal status to management and escalate when needed.
• Manage current customers on multi-year contracts to ensure customer value realization.

Requirements

• 2+ years of technology SaaS experience
• Experience selling to procurement, finance, legal
• Experience driving customer retention and adoption of a SaaS product for enterprise accounts
• Customer management skills, including sales, Account management, and customer service
• Self-driven; motivated to perform at your best daily
• Organized, efficient with time, and an excellent communicator
• Experience using tools like Salesforce, Clari, Zoominfo, LinkedIn SalesNav, and Outreach
• Willing to go the extra mile to ensure success for customers, the company, the team, and yourself

Skills

• Product expertise
• Procurement market expertise
• Sales intelligence and engagement solutions
• Adaptability and flexibility
• Negotiation
• Account management
• Customer service

Work Type

• Full-time

Experience Level

• 2+ years

Salary/Compensations

• $170,000 - $190,000 OTE

Benefits

• Start-up equity
• Full health, vision & dental coverage
• Team building events
• Flexible PTO
• Apple equipment plus home office budget
• 401k plan

About the Company

• Zip is the AI platform for enterprise procurement, built for humans and agents working together.
• By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.
• The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more.
• Together they’ve saved over $8 billion and processed over $500 billion in spend.
• Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA.
• Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.

Equal Opportunity

• We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong.