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About the Role

This position provides service to customers, sorts and stocks incoming product, and assists in the ongoing retail operations of a Thrift Store. The role contributes to the broader mission and values of The Salvation Army, upholding standards of service that reflect its spiritual and social commitment to the community.

Responsibilities

• Provide courteous and efficient customer and donor service, addressing inquiries in person and by phone, and promoting sales through product knowledge and upselling techniques.
• Maintain merchandise flow by replenishing stock, assisting with inventory control, and preparing unsold items for recycling when appropriate.
• Support store presentation through visual merchandising, display setup, and regular upkeep of a clean and organized sales floor.
• Follow established opening, closing, and security procedures, contributing to the safe and efficient operation of the store.
• Accurately process sales transactions using cash, debit, and credit, while adhering to policies on refunds, voids, and item holds.
• Receive and sort donations, ensuring proper handling, pricing, and storage in line with quality and safety standards as directed.
• Represent the organization in a respectful and professional manner, reflecting the mission and values of The Salvation Army.
• Other related duties as assigned.

Requirements

• This job posting is open only to current Toronto - Bloor Thrift Store employees that are part of Union SEIU Local 1.
• Completion of some High School.
• Up to 3 months of related experience.
• An alternative level or combination of education and experience may be acceptable.
• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Ability to exercise care and responsibility in handling Salvation Army property and assets.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion.

Skills

• Good oral communication skills.
• Good organizational, time management, and prioritization skills.
• Self-directed, reliable, and able to take initiative with minimal supervision.
• Demonstrated patience, understanding, and professionalism in all interactions.
• Demonstrated ability to work effectively both independently and collaboratively within a team environment.
• High level of integrity, confidentiality, and professionalism, with sound judgment and balanced flexibility.

Location

• Toronto

Work Type

• Permanent
• Full-time
• Onsite

Experience Level

• Up to 3 months of related experience

Education Level

• Some High School

Salary/Compensations

• $18.07 to $18.32 with a maximum of $18.57

Benefits

• The Salvation Army will provide reasonable accommodation upon request.

About the Company

• For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda.
• Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter.
• In addition, we support people experiencing unemployment, addiction and family challenges.
• We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.
• As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
• The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Equal Opportunity

• As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.