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About the Role

The General Manager oversees respective centers, teams, and processes essential to Schweiger's success. This role involves building a team of capable employees to enhance and optimize operational performance.

Responsibilities

• Develop a high-performing team that delivers excellent operational outcomes and processes.
• Foster a culture of positivity with a high Net Promoter Score (NPS) for providers and staff.
• Serve as a stable operations leader, achieving KPIs and measurable goals.
• Optimize operational processes to meet goals, including staffing percentages and budget adherence.
• Collaborate effectively with other company departments to achieve successful results.
• Independently drive key change and transformation initiatives aligned with organizational strategic goals.
• Audit SOPs and ensure accountability for SOP compliance at all center levels.
• Support providers and coach/develop staff to ensure they are top performers.
• Hold the team accountable for C.A.R.E Core Habits.
• Build and develop a capable and competent office team in a cost-effective manner.
• Promote a culture of continued education and training for all staff members.
• Achieve monthly center goals, tracking to financial and patient satisfaction targets.
• Ensure staffing, medical supplies, and office supplies remain within guidance figures.
• Promote a culture of positivity and contribute to long-term company sustainability.
• Attain high levels of patient satisfaction, aiming for a Net Promoter Score above 82%.
• Ensure all patient messages are resolved within 24 hours, with daily updates.
• Maintain 4/5 Star external reviews.
• Ensure smooth office operations and site-level autonomy.
• Conduct frequent check-ins with providers for consistent communication.
• Minimize provider and staff complaints.
• Ensure offices can operate autonomously with most issues resolved independently.
• Create a positive and respectful center environment.
• Complete all audit logs daily at each office.
• Cross-train staff for versatile staffing.
• Conduct monthly staff meetings.
• Manage inventory and cash as per SOP guidelines.
• Conduct scheduled on-site visits to offices.
• Serve as the first point of contact for front desk and MA issues.
• Ensure accuracy of appointments for two days ahead.
• Collaborate with PSC on office and provider updates.
• Take responsibility for coaching and learning sessions when office teams make mistakes.
• Ensure CLIA certification and lab directorship are up-to-date for MOHs cases.
• Ensure MOHs staff are properly credentialed and trained.
• Oversee post-care for MOHs cases.
• Maintain knowledge of CLIA needs and work with the lab.
• Perform other duties as assigned by supervisor.

Requirements

• 2 or more years of leadership experience preferred.
• Healthcare administration or management background preferred.
• Strong computer literacy.
• Leadership qualities with good communication skills.
• Conflict resolution skills must be developed.
• Dermatology experience preferred.
• Working knowledge of HIPAA & OSHA compliance.

Skills

• Knowledge and Proactive Critical Thinking
• Leadership and Growth Oriented
• Strategic and Efficient Planning
• Honesty/integrity/culture inspiring
• Talent Appreciation
• Effective Communicator
• Organized Planning and Results Oriented

Location

• New York
• New Jersey
• Pennsylvania
• Connecticut
• Florida
• Illinois
• Missouri
• Minnesota
• California

Work Type

• Full-time
• Part-time

Experience Level

• Leadership experience

Salary/Compensations

• $55,000 - $60,000

Benefits

• Medical (Virtual Care included), HSA/FSA, Dental, Vision on 1st of the month after hire date for full-time employees.
• 401K after 30 days of employment for full-time and part-time employees.
• Company Sponsored Short Term Disability (Only applicable for non-California employees).
• Pre-tax savings for public transit commuters.
• Your birthday is an additional personal holiday.
• Dental and Vision on 1st of the month after date of hire for part-time employees.
• Employee discounts on Schweiger skin care products & cosmetic services.

About the Company

• Schweiger is one of the leading dermatology practices in the country with over 580+ healthcare providers and over 170+ offices.
• Schweiger provides medical, cosmetic, and surgical dermatology and allergy services with over 2.5 million patient visits annually.
• Our mission is to create the Ultimate Patient Experience and a great working environment for our providers, support staff and all team members.
• Schweiger has been included in the Inc. 5000 Fastest Growing Private Companies in America list for seven consecutive years.
• Schweiger has also received Great Place to Work certification.

Equal Opportunity

• Schweiger, is an equal opportunity employer and does not discriminate in its hiring process with applicants, whether internal or external, because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender identity, disability, genetic information, veteran status, military status, application for military service or any other class per local, state or federal law.
• Schweiger does not require vaccination for COVID-19 in order to be considered for employment; however, some state guidelines may require that we keep record of your vaccination status on file.